Front Office Manager

2 months ago

East London, United Kingdom Canary Riverside Plaza Hotel Full time

A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.


We are currently recruiting a dedicated and Guest FocusedFront Office Managerto be a part of our main Ambassador and Central Welcoming Gem of the Hotel, the Front Office Department.


Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant and Lounge.


Quadrato Restaurant and Lounge offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.


Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.


Wonderful Benefits on joining Canary Riverside Plaza Hotel as Front Office Manager:


Competitive Salary Per Annum being £40,000.00 Per Annum.

28 Days Holidays (including Bank Holidays) with additional days given for Length of Service.

Delicious selections of healthy Complimentary Meals with Deserts on Duty served in the Staff Restaurant, The Cube.

Uniforms provided and laundered.

Excellent Training and Development opportunities.

Food and Beverage Discounts in our Quadrato Restaurant and Lounge.

Employee Room Rates and excellent Room Rates for friends and family.

Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality.

Company Pension (Ageon) scheme after 3 months service.

Recommend a Friend Scheme.

Employee of the Month Awards with excellent Staff Recognition Awards.

Annual Staff Party.


Key qualities we are looking from the Front Office Manager:


As the HotelFront OfficeManager at the Canary Riverside Plaza Hotel,you will oversee the Front Office Day and Night Operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also provide continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basiswith reporting into theHotel Operations Managerand working with our experiencedHotel Executive Leadership and Operational Heads of Departmentteam.


You must haveexceptional Guest Service Experience withanalytical skillsand with an exceptionalmeticulous eye for detail you will ensure that all information is impeccably accurate and in line with theFront OfficePolicies andProcedures.


The ideal candidate will have the following Skills and Knowledge:


Must have a minimum of 2 years experience in a 5* Luxury Hotel in a proactive Front Office Manager role or currently working as a Reception Manager in a 5* Luxury Hotel Property looking to progress into a Front Office Manager position.

Impeccable leadership, interpersonal and communication skills.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with Guests and Heads of Department Managers.

Analytical skills and a strategic mindset, with the ability to identify opportunities and develop effective strategies in utilising and selling Suites.

Knowledge of hotel operations, revenue management, and the hospitality industry.

Strong organizational and time-management skills, with the ability to prioritize and manage multiple projects and deadlines.

Proactive and flexible attitude in a swiftly changing environment.

Show a proven track record of performing high level of technical revenue management skills

Have a working knowledge of Opera Cloud system.

Exceptional communication and interpersonal skills.

Positive and can-do attitude along with flexibility on working hours.


The main responsibilities for this role would include:


Oversee the entire Front Office Operation to maintain high standards.

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

Set departmental objectives, work schedules, budgets, policies, and procedures.

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

Ensure all Receptionists and the Night Management Team have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.

Know and conduct Front Office Standard Operating Procedures for the Day and Night Shift Team and to be conversant with all areas of Front Office Procedures.

To strictly follow the Brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information and ensure the Front Office Team (including Nights) is aware and regularly trained in this area.

Maintain good communication and working relationships with all hotel departments.

Monitor staffing levels to meet cover business demands.

Manage staff performance issues in compliance with the Hotel Policies and Procedures.


Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour. The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.


This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.


In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.

Two Satisfactory References from your Current / Previous Employers will be required once a Successful Offer of Employment has been made.

We donotoffer Sponsorship and support from Recruitment Agencies arenotrequiredat this present time.


AMRT1_UKCT

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