1st/2nd Line Support Engineer

9 hours ago


Hook, United Kingdom Middle Recruitment Full time

1st/2nd Line Support Engineer

Up to £32k

Hook, Hampshire

middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a new 2nd Line Engineer The business has been operating for 18 months and are continuously growing with new clients being onboarded every week. They are backed by a larger group entity but feel like a start-up environment, ideal for someone looking for more autonomy with an MSP.


The Role:

You will be customer facing to educate and onboard the technical side of the client process (not doing sales), whilst supporting the service desk with 1st/2nd line tickets.


Ideal Skills:

  • Networking experience - Routers, Switches and Connectivity.
  • Previous MSP experience is ideal. If not, you'd be comfortable on a busy service desk to quickly resolve tickets.
  • Proficient experience within Windows and Mac environments.
  • O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience.
  • Good understand of documentation.
  • Hardware knowledge and troubleshooting.


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