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Guest Service Manager

2 months ago

Windsor, United Kingdom COREcruitment International Full time

My client is looking for a Guest Service Manager to join their 5-star hotel on the edge of London. As Guest Service Manager your primary responsibility is to oversee the front desk and to ensure the guests experience a fantastic experience. We are looking for someone with fantastic customer service skills and a born leader so that the guest receives the best experience.

Company benefits

  • Competitive salary
  • Service Charge
  • Company discounts throughout the group
  • Fantastic training and career development programs

About the position

  • Provide excellent customer service by responding to all customer and guest queries
  • Anticipate the guests needs
  • Oversee the running of the Front of House
  • Handle and oversee feedback and complaints
  • Act as Duty Manager
  • Run daily reports
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Act as an ambassador for the company brand

The successful candidate

  • Previous Duty Management experience in luxury hotels
  • Good communication skills in English (written and verbal)
  • Fantastic customer service skills
  • Opera experience
  • Someone who is well organised and willing to go the extra mile
  • Great career progression options

If you are keen to discuss the details further, please apply today or send your cv to

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