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Administrator
3 weeks ago
- Answering phone calls regarding patient prescription queries and product information
- Patient contact for prescription and payments
- Counting daily prescriptions received and logging
- Addressing emails
- Liasing with clinics and healthcare professionals regarding patient queries
- End of month duties for prescription count
- Carrying out administrative tasks relating to Import/Export
- Directing requests and unresolved issues to the designated person
- Keeping records of customer interactions and transactions
- Recording details of enquiries, comments and complaints and actions taken
- Communicating and co-coordinating with internal departments
- Proven experience within an Administrator role with a good Customer Service background
- Any experience in a similar role within a pharmacy or healthcare setting within customer service or administration will be advantageous, with experience in dealing with patients
- Excellent communication skills (both written and oral) with a confident telephone manner
- Strong user of MS Office, any knowledge of SAP would be useful although training will be provided on SAP
- Ability to self-manage and prioritise and plan effectively and manage your workload in a proactive way
- Well-developed interpersonal skills coupled with an ability to prioritise workload
- Accurate keyboarding skills
- 28 Days Annual Leave + Birthday Off
- Annual Bonus based on company performance
- Real Career Development Opportunities
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
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