System Administrator
3 weeks ago
Coupa Systems Administrator
12 Month Contract
Warwick (Largely remote role)
Day Rate C.£300 (Inside IR35)
Job Purpose
To act as the point of contact for all Coupa system issues and enhancements, both technical and non-technical through direct system administration activities or by managing 3rd parties to carry them out.
To act as SME and provide expertise and lead on Coupa support across multiple projects for system migration and/or new integration connections to Coupa, both inbound and outbound.
Key Accountabilities
- Receive and analyse fortnightly Coupa minor (bug-fix) release notifications, determining any potential impact, liaising with appropriate internal support organisation to communicating to end-user community
- Receive and analyse triannual Coupa major (new functionality) release notifications, regression testing sandbox environments and interfaces, liaising with appropriate internal support organisation to communicate to end-user community
- Respond to tickets raised via the IT helpdesk & or Plugin and resolve within agreed SLA’s
- Triage, investigate and resolve end-user support which should be via the PtP Frontdesk or SNOW tickets depending on their issues for both stock and non-stock items
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