Receptionist

1 month ago


Central London, United Kingdom Career Legal Full time

My client a leading corporate firm are seeking an enthusiastic receptionist with legal experience to join their team.

Key Accountabilities

 

Hospitality and Service

  • To anticipate and understand our customer’s needs and to be a valued source of information on the services provided for Members and their Guests.
  • To book Members and Guests in, register them in the appropriate way, (also issue access cards, items)
  • To take enquiries from Members for meeting rooms and enter bookings.
  • To be an exceptional and professional ambassador in all your business relationships.
  • To be familiar with the day’s event business and provide assistance as required.
  • To liaise with the Audio-Visual Manager and AV Team to ensure they provide an excellent standard of service.
  • To liaise with the Catering Team to ensure they provide an excellent standard of service.
  • To assist with the beverage area and ensuring the area is always presentable.
  • Assisting with the measurement of SLAs and KPIS each month and via BDRC  

     

    Facilities Management (FM)
  • To ensure that all reactive maintenance works are reported to the Manager or the Duty Manager
  • To be aware of the surroundings and take ownership of problems or potential problems and ensure they are reported to be resolved.  

     

    Financial Management & Sales Development
  • To process credit card payments for Member Services as required.
  • Ensures the appropriate procedures are adhered to, to maintain profitably within budget by controlling contractors, stock, payroll, consumables and purchasing across all areas of the business.
  • To build a culture of reducing waste, increasing energy efficiency and concern for the environment  

     

     

     

    People Management & Development
  • To ensure that all policies regarding HR are adhered to.
  • To build on a Team Spirit to achieve excellence and meet core behaviours.
  • To take part in regular reviews and annual appraisals.
  • Ensure that the department SOP manuals are being followed.  

     

    Communication
  • Be an ambassador of the firm’s initiatives and values, be it internally or externally.
  • To acquire detailed knowledge of all aspects of the firm.
  • To deal any telephone enquiries to a positive outcome
  • To attend the Weekly Sheet Meeting as required
  • To attend the Weekly Operations Meeting when required  

     

    Health & Safety
  • To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the firm’s appointed H&S consultants.
  • Ensure that all appropriate issues are communicated to the Centre Manager or Operations Manager.
  • Ensure the personal security of all, yourself, staff, guests and contractors together with their belongings.
  • To be a trained First Aider and a Fire Warden as required.
  • To be familiar with the Health & Safety and Fire policies.  

     

    Planning & Organising
  • Provide input and assistance with the compilation of the annual Business Plan and budgets.
  • To ensure proper interrogation of the Booking System to prevent operational issues.  

     

    Person Specification
  • Educated to GCSE level or equivalent.
  • Well presented, with excellent customer service skills and awareness
  • Excellent interpersonal skills, with the ability to communicate effectively with people at all levels.
  • Planning, organising and delegating tasks and duties.
  • Proficient in the use of MS Word and Excel
  • Good spoken and written English
  • Ability to work flexible hours, including evenings and weekends where required.
  • Experience the processing of Credit Card payments.
  • Strong work ethic with a positive attitude

Please apply today for immediate consideration

 

 


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