Senior Counter Fraud Manager

3 weeks ago

Glasgow, United Kingdom Ofgem Full time
Purpose

As the UK's regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe,affordable and environmentally sustainable energy supply. Record increases andvolatility in global prices have put the energy market under severe strain, and pricing isthe subject of intense interest from retail consumers, stakeholders and governmentalike.

Such challenging times require bold action. We are looking for people to meet thechallenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:
  • Has a proven background of delivering positive change for consumers, communities, or society in a role across regulation and enforcement, compliance, risk management, strategy or operational delivery.
  • Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
  • Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem's contribution to delivering Net Zero.
  • Contributes to making Ofgem a great place to work. Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

Team Purpose and role

Delivery & Schemes

Ofgem delivers renewable energy and social programmes on behalf of government - this is done through the Delivery and Schemes Directorate. These schemes are varied - covering renewable heat, renewable electricity, energy efficiency and fuel poverty - collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be. A key aspect of this is investigating any concerns we may have with regards to compliance with the rules and obligations of the schemes by participants. Successful candidates will be deployed to support this work in our Heat Compliance Team which covers renewable heat schemes.

In the Heat Compliance team, our compliance activity involves investigating and resolving compliance issues relating to installations that have been picked up through our audit programme, counter fraud or operations work. The successful candidate(s) will lead a team and manage a team on high volume compliance investigations and be responsible for collating and assessing the necessary evidence, drawing on expertise from across the organisation.

They will be comfortable with navigating ambiguous and incomplete information, overcoming challenges to deliver at pace, and weighing up options and trade-offs to make robust decisions. They will be skilled in communicating complex issues in a clear and concise manner, including through written and verbal briefings for senior leadership, and will have experience of influencing various stakeholders to deliver their work.

Key Responsibilities and Outputs

Counter Fraud Case Management:
  • Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met
  • Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
  • Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
  • Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation.
  • Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013.

Stakeholder Management:
  • Effectively communicating the benefits, challenges, and trade-offs of potential risks and actions to senior colleagues.
  • Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues.
  • Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers' interests.
  • Ensuring that guidance given to external stakeholders is accurate, legally robust and reflective of the relevant legislation.

Person specification

Role Criteria

Essential
  • Experience of leading a team while managing high volume of Counter Fraud investigations. (Lead)
  • Experience of developing and embedded key counter fraud processes in line with the Government Counter Fraud Functional Standard.
  • Experience of interpreting and applying complex regulations, and processes to deliver effectiveinvestigations.
  • Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences
  • Ability to build effective relationships and successfully influence challenging external stakeholders.
  • Ability to proactively prioritise, plan and schedule complex tasks, demonstrate problem solving skills, and deliver high quality outputs under time pressure. Able to monitor and report on progress as well assessing and managing risks.

Desirable
  • Experience or theoretical knowledge of renewable energy
  • Experience of conducting Fraud Risk Assessments and Fraud Loss Measurement activity.
  • Accredited Counter Fraud qualifications, for example ACFS.
  • Knowledge or experience of the schemes we administer on behalf of government.

Behaviours

We'll assess you against these behaviours during the selection process:
  • Seeing the Big Picture
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:
  • Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

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