Administrator/Customer Service

2 weeks ago


Barnstaple, United Kingdom Simple Recruitment (South West) Ltd Full time

Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary ongoing basis.

Salary:

£12.21 per hour

What you will be doing:

  • Receiving of telephone enquiries from the public, customers and officers in relation to services provided by the Works Unit.
  • Provide quotes for new business enquiries, discussing customer accounts and trying to promote the Trade Waste service where appropriate.
  • Support trade waste administration, including logging of all customer interactions, processing of new and cancelled contracts, organising delivery /removal of trade containers and process timely invoices.
  • Track vehicles to swiftly assist with ad-hoc enquiries and missed collections.
  • To provide general admin assistance to the Works Unit, covering for absent staff and using various IT systems as directed by the Business Manager.

Requirements:

  • Experience of dealing with customers and staff
  • Good verbal and written communication skills
  • Good telephone manner and customer service skills
  • Competent use of the Microsoft office programs to include Excel and database use.
  • To provide general admin assistance to the Works Unit, covering for absent staff and using various IT systems as directed by the Business Manager.
  • Experience of working in a commercial sales or account management environment is desirable

What do you need to have:

Due to the location of the site, you will need to drive, there is free parking on site.

Hours:

Monday to Friday 9.00am - 5.00pm

Our Brief: Simple Recruitment are acting as an employment business on behalf of our client, based in the Barnstaple area, who are seeking a Customer Service Administrator to join their team on a temporary basis



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