Food & Beverage Supervisor

1 day ago

Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

We are looking for charming and engaging individuals with a passion for service excellence to join our team as aFood & Beverage Supervisor.

As aFood & Beverage Supervisoryou will:

  • Assist the food and beverage manager in building an effective team through effective leadership and setting the right example
  • Work with the F&B Managers to tale responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work
  • Be highly courteous and give our guests a memorable service and lasting impression
  • Provide exceptional service by demonstrating full knowledge of our products and facilities
  • Ensure that the daily task list is completed effectively
  • Work collaboratively with your colleagues to deliver captivating experiences
  • Take initiative in accommodating our guests needs in a resourceful manner
  • Assist the Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery
  • Deal with guest complaints by following the correct procedures
  • Positively promote sales awareness within the department and maximise sales opportunities


SuccessfulFood & Beverage Supervisorshave:

  • Excellent guest engagement skills
  • Previous Hospitality Experience
  • Ability to demonstrate excellent customer service skills
  • Previous experience handling customer requests and complaints
  • Well organised, outgoing and service minded
  • The ability to communicate and organize yourself in line with different guest expectations
  • A good command of English is essential, a second language is advantageous

In return, we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • Staff incentives when you and the team perform

About us:

Situated on iconic Princes Street, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location in the heart of Scotland's vibrant capital. Just a 4-minute walk from Edinburgh Waverley station and a 30-minute drive from the airport, our hotel offers easy access to must-see landmarks such asEdinburgh Castleandthe Royal Mile.

Mount Royal Hotel by the Unlimited Collection is managed by The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.


AMRT1_UKCT

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