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IT Support Technician Apprentice

3 months ago

Chichester, United Kingdom QA Ltd Full time

About LMS Group: IT Solutions provider from the South Coast’s Leading Microsoft Gold Partner & Cisco Select Partner. LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as top level security, service and support.

Overview: As a IT Support Technician Apprentice, you will be responsible for handling technical service requests in a professional and timely manner.This is a fantastic opportunity for an ambitious individual who is looking to develop their skills in a dynamic environment. 

We need people who can communicate well with our customers and who can explain technical issues in very simple terms.

Hours: Full time (8:30am – 5:30pm, Monday to Friday) - 40hrs a weekLocation: Chichester

Responsibility and duties: [will include but not be limited to:] 

  • Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones 
  • Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams 
  • Make and take phone calls to provide customer service 
  • Build positive relationships with customers 
  • Attend one-to-ones to provide clear feedback to allow personal development 
  • Assisting in project implementation, delivery, and overflow 
  • Auditing clients for gap analysis, sales opportunities and last best known good standardisation 

What we are looking for: Essential skills and qualities:

  • Good time management, attention to detail, clear communication, and good customer service skills
  • Self-motivated with the ability to work independently and as a team.
  • Experience working with Windows operating systems and 365.
  • A trustworthy individual who is not afraid to ask for help if needed.
  • Confident decision-maker and able to demonstrate sound judgement.

Entry requirements: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Salary:Starts at £14,000 per annum or £17,888 (depending on age/experience)[annual pay reviews are offered]

Benefits:

  • Increasing holiday with length of service
  • Flexible Childcare policy
  • Microsoft surface laptop
  • Free uniform
  • Mileage allowance
  • Birthday & length of service rewards
  • Flexible working
  • Referral bonus scheme
  • Regular funded social events
  • Funded x-mas party
  • Lunchtime activities- bar billiards, pool
  • Overall fun environment
  • Tiered pension scheme

Facilities:

  • Free parking
  • Fully air-conditioned offices
  • Staff café area
  • Use of company pool vehicles
  • Free tea & coffee
  • Open plan offices
  • Electric vehicle charging points
  • Sonos sound system
  • Shower facilities

Performance measures:Your performance will be evaluated against a set of Key Performance Indicators (KPIs) which will be periodically reviewed and based upon the company strategy and vision.

Future progression: LMS Group has recently been acquired by Zenzero and is growing, fast, and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now