Customer Service Advisor

2 weeks ago


Matlock, United Kingdom Cherry Professional Full time

Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent OpportunityMonday to Friday 8-5 with a 30 min lunchWhat we're looking for:Answer incoming customer phone calls and take appropriate action for each callMaintain customer satisfaction ratings based on criteria set forth by the companyUse company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalationInput data into the company host platform to keep each customer record updatedRouting inbound calls to the appropriate resourcesCompleting call notes as necessary in a clear and concise mannerObtaining and evaluating all relevant data to handle complaints and inquiriesGeneral administration, communicating and coordinating with internal departmentKey RequirementsAt least 1 year’s customer service experienceStrong Computer Skills & general PC ProficiencyExcellent attention to detailExcellent communication and people skills vital to this roleAbility to work on own initiave or in a proactive manner as part of a teamStrong Team Player SkillsStrong learning CapabilitiesStrong customer service focus and experienceFluency in both written and spoken English – excellent documentation skills requiredInitiative and excellent problem-solving ability in a fast-paced environmentPro-active and possess excellent organisation skillsCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role



  • Matlock, Derbyshire, United Kingdom YHA Full time

    Customer Service Advisor Rate of Pay: £22,700 National Office based - Hybrid working - fixed term contract June 2024 - December 2025 YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you supporting YHA to achieve its mission and strategic objectives by being the first point of contact...


  • Matlock, United Kingdom Derbyshire County Council Full time

    We are looking for an enthusiastic, highly motivated person with relevant experience to join the District Council’s Business Support Team. The post is based in the Business Support Team within the Corporate Services Department. The successful applicant will be required to deliver an exceptional customer experience, whether you’re welcoming our customers...


  • Matlock, United Kingdom Derbyshire County Council Full time

    We are looking for an enthusiastic, highly motivated person with relevant experience to join the District Council’s Business Support Team. The post is based in the Business Support Team within the Corporate Services Department. The successful applicant will be required to deliver an exceptional customer experience, whether you’re welcoming our customers...


  • Matlock, Derbyshire, United Kingdom YHA Full time

    Customer Service Advisor National Office based - Hybrid working - fixed term contract June 2024 - December 2025 YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you supporting YHA to achieve its mission and strategic objectives by being the first point of contact for our customers,...


  • Matlock, United Kingdom Derbyshire County Council Full time

    Derbyshire County Council is looking to recruit a Customer Services Advisor within the ASCH Recruitment Team to cover secondment up to March 2025, to help transform and modernise our recruitment, talent attraction and onboarding function, helping and supporting managers to get the most out of our recruitment approach and help deliver our vision. Our values...


  • Matlock, United Kingdom Derbyshire County Council Full time

    Derbyshire County Council is looking to recruit a Customer Services Advisor within the ASCH Recruitment Team to cover secondment up to March 2025, to help transform and modernise our recruitment, talent attraction and onboarding function, helping and supporting managers to get the most out of our recruitment approach and help deliver our vision. We are...

  • Customer Service

    2 weeks ago


    Matlock, United Kingdom Eco-Bat Technologies LTD Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **_ This is a fixed term position (1 year)._**: - **_ Salary £25k per annum, plus company benefits package._**: - **_ Hours of work are Monday to Thursday (9:00am - 17:00pm) and Friday (9:00am - 16:30pm)._**: - **_ This position is currently office based._** **Responsibilities**: - Pro-actively handle the...


  • Matlock, United Kingdom Senior Salmon Ltd Full time

    Senior Salmon are working with a well-known recycling company based in Darley Dale. Our client are currently looking to recruit a Customer Service Representative to join the team for a fulltime 1 year Fixed-Term contract. Working hours are Monday to Thursday 9am-5pm and Friday 9am-4:30pm. **Responsibilities** - Pro-actively handle the processing of all...


  • Matlock, United Kingdom Eco-Bat Technologies LTD Full time

    **Responsibilities**: - Pro-actively handle the processing of all order types with accuracy and timeliness from quotation through to delivery and payment. - Ensure logistics and sales planning is coordinated with operations team. - Monitor and report variations to budget and forecast by customer and product, including margins. - Resolve customer complaints...

  • Sales Advisor

    1 month ago


    Matlock, United Kingdom Baggage Factory Full time

    Job description BAGGAGE FACTORY Recruiting If you're looking for a new challenge and are interested in becoming part of The Baggage Factory team Position 1: Sales Advisor - part time Details Responsible for ensuring all targets and objectives are met, delivering a world-class customer experience and promoting our company values. Skills and experience...


  • Matlock, United Kingdom Royal Society of Wildlife Trusts Full time

    Closing date: Sunday 21 May 2023- Salary: £27,000 pa plus 9.5% employer pension - Contract type: Fixed term / Working hours: Full time- Location: Derbyshire Wildlife Trust, Sandy Hill, Main Street, Middleton by Wirksworth, Matlock, Derbyshire, DE4 4LR- - We’re looking for Nature Recovery Advisor to join our team and work with landowners and partners...

  • Customer Assistant

    1 day ago


    Matlock, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1 (30/08/23)** **Sunday 12:30-18:30** **Thursday 17:00-22:00** **Weekly 2 (06/08/23)** **Thursday 17:00-22:00** **Saturday 16:30-22:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Refuse Loader

    1 month ago


    Matlock, United Kingdom Quality Service Recruitment Full time

    If you are looking for an immediate start within Refuse loading, then QS has an opportunity we would like to discuss with you! **Job Details**: - Working as part of a team of loaders and drivers you will assist with the local regions' residential waste collections. - This is a fantastic opportunity to gain full-time employment with a reputable client. -...


  • Matlock, United Kingdom Quality Service Recruitment Full time

    If you are looking for an immediate start within **Refuse Loading**, then **QS **has an opportunity we would like to discuss with you! **Job Details**: - Working as part of a team of loaders and drivers you will assist with the local regions' residential waste collections. - This is a fantastic opportunity to gain full-time employment with a reputable...


  • Matlock, United Kingdom Derbyshire County Council Full time

    Are you a **good communicator, calm in a crisis** and **enjoy helping people**? Want to be part of a great team supporting our residents of Derbyshire? We’re looking for a number of Temporary Customer Care Assistants to join our Call Derbyshire contact centre team and have a variety of working patterns available **including part time.** We respond to a...


  • Matlock, United Kingdom Derbyshire County Council Full time

    Are you a **good communicator, calm in a crisis** and **enjoy helping people**? Want to be part of a great team supporting our residents of Derbyshire? We’re looking for a number of Customer Care Assistants to join our Call Derbyshire contact centre team and have a variety of working patterns available **including part time.** We respond to a broad range...


  • Matlock, United Kingdom Coop Full time

    **Customer Team Leader** Location: 3 Firs Parade, Matlock, DE4 3AS Pay: £11.00 per hour + great benefits Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...

  • Customer Assistant

    4 weeks ago


    Matlock, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Saturday 13:30-22:00** **Week 2** **Saturday 13:30-22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...


  • Matlock, United Kingdom Derbyshire County Council Full time

    The Highways Hub oversees and controls all activity on the highway to support the aim of a safe and reliable highway network. It brings together a range of functions that impact on the network including highway maintenance, traffic management, street works and permits, highways licences, customer enquiries and insurance claims. We are looking for a Business...


  • Matlock, United Kingdom Derbyshire County Council Full time

    The Highways Hub oversees and controls all activity on the highway to support the aim of a safe and reliable highway network. It brings together a range of functions that impact on the network including highway maintenance, traffic management, street works and permits, highways licences, customer enquiries and insurance claims. We are looking for a Business...