Customer Training Support Advisor
3 weeks ago
Customer Service Advisor
National Office based - Hybrid working
- fixed term contract June 2024 - December 2025
YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you supporting YHA to achieve its mission and strategic objectives by being the first point of contact for our customers, discussing with them everything from memberships, to making bookings, and answering general enquiries. Whether you're an urban explorer, countryside rambler or a seasoned surfer, there's a YHA for you.
But we're more than just unique buildings in spectacular locations - YHA is also a charity. By working for YHA, you'd be helping improve access to life-changing travel and adventure.
Customer Service Advisor skills and experience:
Excellent telephone manner which delivers a positive first impression
Customer Service Advisor role responsibilities:
As a Customer Service Advisor with YHA, you'll give our customers a great experience with us by managing family and individual bookings from initial enquiry right through to booking and payment. You'll manage compliance by collecting and entering customer and member data, collect and process payments accurately, operate the systems to the agreed standards and comply with all YHA policies and procedures.
And you'll support the financial performance of your team by providing excellent customer service, meeting and exceeding sales targets, informing customers of other YHA products and services which may enhance their experience with us and identifying new opportunities to drive income.
Our Customer Services team work between 09:00 - 17:30 Monday - Friday. This is a hybrid role offering flexibility between home and office working, our National Office is based at DE4 3YH. Flexibility to work around our opening hours, and regular visits to our National Office, are essential.
A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture, and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.
Our strategic priorities and working culture
To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity, and inclusion in all aspects of our work.
YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
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