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Customer Service Representative

4 weeks ago

Matlock, United Kingdom Senior Salmon Ltd Full time

Senior Salmon are working with a well-known recycling company based in Darley Dale. Our client are currently looking to recruit a Customer Service Representative to join the team for a fulltime 1 year Fixed-Term contract.

Working hours are Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

**Responsibilities**
- Pro-actively handle the processing of all order types with accuracy and timeliness from quotation through to delivery and payment.
- Ensure logistics and sales planning is coordinated with operations team.
- Monitor and report variations to budget and forecast by customer and product, including margins.
- Resolve customer complaints with support from quality team and internal stake holders.
- Stay up-to-date of export legislation and ensure compliance of all documentation.
- Suggest sales process improvements as appropriate to support the Customer Service Manager.
- Provide data for weekly S&OP and the weekly sales bullets
- Support Customer Service Manager with meeting preparation, including customer visits and monthly management meetings.
- Coordinate UK and Export hauliers to meet customer demands, ensuring all documentation is accurately processed.
- Ensure Commercial Competition Compliance is understood and maintained.
- Control customers in line with the company credit framework policy, to include monitoring of exposure and credit limit compliance.

**Skills & Requirements**
- Experience within a similar commercial customer service and / or logistics role in a corporate environment would be advantageous.
- Customer service focused with a proven ability to build and maintain internal and external relationships.
- Experienced in a B2B customer service business, combined with strong business acumen.
- An eye for detail, well organised and flexible with a can-do attitude.
- Proficient in Excel, Word and PowerPoint.
- Demonstrates ability to learn quickly, work independently as well as part of a team, and work under pressure whilst prioritising to meet deadlines.
- Experience with SAP would be advantageous.

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Customer Service Representative

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