Credit Control Supervisor

3 weeks ago

Alcester, United Kingdom Robert Half Full time

Job Title: Credit Control Team Leader

Location: South Birmingham Salary: £40,000 + Bonus Work Environment: Hybrid and flexible working arrangements (3 days office-based / 40 hours per week).

About the RoleRobert Half is excited to present a fantastic opportunity for a Credit Manager with a private equity-backed client based on the outskirts of Solihull. The successful candidate will manage the credit assessment process and oversee credit control operations, ensuring the smooth transition from billing through to payment. With a large proportion of directly billed customers paying by direct debit, this role is critical to maintaining efficient operations. You will play an integral part in various projects aimed at enhancing departmental output and contributing to the present and future success of the department.

Key Responsibilities

  • Credit Assessment and Analysis:
    • Evaluate the creditworthiness of potential and existing customers by analysing financial statements, credit reports, and other relevant data.
    • Set credit limits based on company policies and individual customer risk profiles.
    • Recommend changes to credit policies and procedures to improve credit risk management.
  • Credit Control:
    • Oversee the credit control process, ensuring timely collection of outstanding debts and minimizing bad debt exposure.
    • Develop and implement strategies to improve cash flow and reduce the days sales outstanding (DSO).
    • Monitor accounts receivable and ensure accurate reporting of overdue accounts.
  • Direct Debit Process Ownership:
    • Coordinate the end-to-end direct debit process, including coding and inputting weekly and monthly direct debit runs.
    • Manage customer communications and prepare required reports.
  • Team Management:
    • Lead, mentor, and develop a team of credit analysts and credit controllers.
    • Conduct regular performance reviews and provide training opportunities to enhance team skills and knowledge.
  • Stakeholder Communication:
    • Work closely with sales and customer service teams to address credit-related issues and resolve disputes.
    • Liaise with external credit agencies, banks, and legal firms as necessary.
  • Reporting and Compliance:
    • Prepare and present credit reports to senior management, highlighting key metrics and insights.
    • Ensure compliance with relevant regulations and industry best practices.
  • Project Management and Systems Implementation:
    • Lead and manage projects to improve departmental processes.
  • Payment Posting Review and Account Reconciliation:
    • Oversee team postings to ensure accurate posting and allocation of payments received.
    • Reconcile accounts as required to maintain financial accuracy.

What Will Make You a Great Fit

  • Qualifications:
    • C.I.C.M qualified preferred.
  • Skills and Competencies:
    • Strong analytical background with excellent decision-making skills.
    • Exceptional communication and customer service skills.
    • Ability to manage accounts receivable processes with high accuracy and reconciliation.
    • Proficiency in Excel, including pivot tables and data manipulation.
    • Process-driven, able to follow plans with tight deadlines, especially at peak times of the month.
    • Excellent manager of people with a strong service ethic.
    • Strong character, comfortable having difficult conversations.

What We Offer

  • Work Environment:
    • Hybrid and flexible working arrangements (3 days office-based / 40 hours per week).
  • Compensation Package:
    • Competitive salary with a bonus scheme paid quarterly, subject to achieving targets.
  • Annual Leave:
    • 23 days of annual leave, increasing to 25 days plus statutory bank holidays.

If you are ready to take on this exciting challenge and contribute to the success of our client's team, we would love to hear from you. Please apply through Robert Half to join a dynamic team and make a significant impact

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

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