2nd Line Infrastructure Engineer

2 weeks ago

Swindon, United Kingdom Gold Group Ltd Full time

To support business expansion, my client are currently looking for someone to join their growing 2 nd line team with experience in actively managing and troubleshooting network infrastructure.

The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.

This position is in the Service Operations team, which provides support to a wide range of Managed Service contracts utilising the ITIL framework. The team are based at our Shrivenham site, with occasional travel to other sites to support project requirements.

Routine duties include but are not limited to:

* Support and troubleshooting of complex network systems across multiple platforms in secure, remote environments

* Management of server, virtualisation, and storage environments

* Supporting server OS (Windows and Linux) and applications in customer environments.

* Develop capacity guidelines and associated monitoring for the network infrastructure across the estate.

* Mentor and support other team members and cultivate knowledge base articles for your technical disciplines.

* Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)

What skills and experience do you need?

Essential skills:

* Networking LAN/WAN technologies o Switching (Cisco) o Routing (Fortinet and Juniper) o Load balancing (Fortinet and Kemp)

* VPN and encryption technologies * Secure managed WLAN (e.g. Aruba, Meraki or similar).

* Server OS support (Windows and/or Linux). * VMware ESX and vCenter. * Working knowledge of monitoring tools (e.g. SolarWinds, Nagios etc).

* Must be able to hold an SC Security Clearance

Experience in any of the below would enhance an application:

* Windows Server 2016/19 AD environment

* Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents)

* Relevant professional qualifications (e.g. CCNA, JNCIA, NSE4+)

* Voice systems and associated IP protocols (VOIP, SIP)

What's in it for you?

You will be joining an exciting and growing company that operate with very exciting customers and partners.

* 32 working days holiday, additional holidays after 2- and 5-years' Service

* Subsidised Health Care Scheme

* Government Pension Scheme, matching contributions up to 10%

* Perkbox employee incentive Scheme

* Annual Professional and Training Development plan

* Hybrid / Flexible working

* Recommend a friend scheme paying up to £1500

* Onsite parking

* Cycle to work scheme

If the above sounds appealing to you, please do not hesistae and apply now I would love to hear from you.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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