Account Executive

3 days ago

Newcastle upon Tyne, United Kingdom Coffee Design Ltd Full time

We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation. As an experienced Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.


Responsibilities:

  • Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs
  • Manage client expectations through effective communication, responding to requests and problem solving
  • Collaborate with creative, design, and digital teams to develop and execute project plans that meet or exceed client goals.
  • Ensure all project deliverables are completed on time and meet quality standards.
  • Monitor project progress and identify and mitigate risks and issues
  • Lead project meetings, including kick-offs, status updates, and review sessions.
  • Provide regular project updates and reports to clients and agency management
  • Manage budgets, invoice clients and manage purchase orders using our financial management system, with support from our finance and account team.
  • Complete other duties and responsibilities as assigned


Requirements:

We need a confident, highly organised and proactive individual who enjoys working in a fast-paced and energetic environment. You should excel in communication and project management and have a passion for delivering outstanding client service.


  • Educated to a degree level.
  • 3 years of experience in a similar role within an agency environment.
  • Exceptional communication and interpersonal skills.
  • Excellent customer service orientation with a strong understanding of client needs.
  • Knowledge of design and digital services and processes.
  • Proven ability to manage multiple projects, priorities and timelines simultaneously.
  • Strong organisational and time management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Willingness to work outside of standard business hours as needed.


If you meet these requirements and are passionate about delivering creative and digital solutions, we encourage you to apply for this exciting opportunity to grow your career as an Account Executive.


About us

We are a team of creatives, strategists, planners, writers, designers and developers who love what we do. Our passion ensures excellence in every aspect of our work, always seeking to connect and inspire.


We combine strategy, knowledge, and creativity to develop ideas for brands and businesses to build on for years to come. Collaborating closely with each client we deliver creative solutions that are compelling and strategically driven.


Collaboration and communication is fundamental to our work. We work closely with our clients to understand their needs and objectives. Whether we are developing an exciting new brand, rolling out a strategically planned campaign, or creating a cutting-edge website, you’ll find a positive and innovative team atmosphere built on support and creativity.

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