Training Coordinator

Training Coordinator (12-Month Fixed Term Contract)Division OperationsDepartment - Human ResourcesSalary National (Edinburgh and Leeds) ranging from 28800 to 43100 and London 31600 to 47400 per annum (Salary offered will be based on skills and experience)About the FCAThe FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.This role sits within our Organisational Capability team. The team work with ExCo and leadership teams to develop capability to meet evolving needs and deliver our priorities. We also partner with the business to identify and deliver training and professional development. Tools such as our employee survey provide insights to help inform our effectiveness and our priorities.This role plays a key part in enabling learning at the FCA. Youll provide high-quality logistical support and coordination for FCA Academy training events both virtual and in-person. This includes scheduling training coordinating with suppliers and trainers organising resources and ensuring smooth delivery of sessions. This is a varied role that combines coordination technical systems and customer service. Youll be supported to develop your expertise and encouraged to contribute ideas for improving how we work.What will you be doingPlanning and coordinating training logistics including scheduling preparation of resources and ensuring training sessions are set up and ready to goManaging and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders colleagues and external providersOverseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targetsActing as key point of contact for the Learning Management System (LMS) providing support with testing issue resolution feedback and identifying potential improvementsWhat will you get from the rolePlay a key role in maintaining a smooth and positive learner experience at the FCA AcademyThrive in a busy but friendly environment where your contributions and initiatives are highly valuedWork within a team that supports your development and recognises your contributionsBe part of a supportive and inclusive workplace that values support communication and mutual respectEngage with colleagues at all levels within the organisation and liaise with external stakeholdersWhich skills are requiredWe are a Disability Confident Employer; therefore disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)MinimumProven experience in a similar training coordination role in a customer-focused or service environmentStrong experience in administrative tasks and organisational management with proven expertise in planning and coordinating activities or events effectivelyConfident and experienced in using IT systems and proficient in Microsoft Office applicationsEssentialCan perform effectively in a fast-paced setting and can adapt to changing needsBe a supportive team player who contributes positively and engages in effective communicationCapable of independently managing your workload taking initiative and navigating challenges with practical solutionsAble to prioritise work and escalate issues appropriately offering possible solutions where relevantApproaches customer interactions with professionalism care and respectEnsures confidentiality is respected and acts with integrityOpen to feedback and maintains a strong commitment to personal and professional developmentOur Values & DiversityWe are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.Did you know 50% of our Executive Committee were the first in their family to attend university.Benefits of working at the FCA25 days holiday per year plus bank holidaysHybrid working (work from home up to 60% of your time)Private healthcare with BupaA non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35)Life assurance of eight times your basic salaryIncome protectionWe also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.Follow this link to see what life is like at the FCA - Life at the FCAApplication SupportWe are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.Useful Information and TimelineThis role is graded as Senior Professional Support CorporateThis role is available as a 12-Month Fixed Term ContractAdvert Closing Date:Tuesday 14th OctoberCompetency Based Interview: w/c 20th OctoberYour Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.Got a questionIf you are interested in learning more about the role please contact:Applications must be submitted through our online portal. Applications sent via email will not be accepted.Required Experience:IC Key Skills Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 28800 - 43100