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About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
- Offer a warm welcome to all visitors entering the Conference Centre and direct them to their meeting room;
- Produce & provide all welcoming materials and official documentation for meetings and events while overseeing the conference lounge;
- Respond to IT, AV, Food & Beverage and facilities queries and requests from event organisers and delegates and disseminate actions and information accordingly;
- Receive and sign for deliveries;
- Assist in managing the Conference inbox;
- Respond to small meetings and requests;
- Provide on the day client support including signage, photocopying, etc.;
- Respond to internal enquiries for rooms and take bookings;
- Prepare and issue the daily update function sheets /event arrangements
- Provide administrative support for the Meeting & Events Sales team;
- Contact event organisers with pre-event welcome email, introducing them to the event operations team and enabling any last minute or special requests to be handled;
- Manage the charges and postings of events on the day;
- Complete post-event invoices in a timely manner.
What are We looking for?
- Exceptional interpersonal skills to enhance our service standards
- Excellent communication, guest service and time management skills
- Experience in Corporate Reception or similar role
- Meeting & Events experience would be an advantage
- Computer skills, specifically Microsoft Office Suite (Word, Excel)
- Knowledge of Opera Cloud system
Shift Pattern
Tuesday - Friday 10:30 - 19:00
Saturday 8:30 - 17:00
What's in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
The Lensbury Club Londons Riverside Resort
The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.
Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.
Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.
For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
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