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Credit Controller
2 months ago
Credit Controller UK & Ireland
Permanent – Full Time (Office Based)
Monday to Friday, 40 hours per week
Dordon, B78 1SZ
Petit Forestier, the European leader in refrigerated rental, are recruiting for a Credit Controller in a busy role based at our Head Office. Reporting to our Credit Manager, the successful candidate will join our friendly company to support the Credit Manager with Credit Control, Sales Ledger and PCN functions, cash collection and provide a quality service to all our customers and internal stake holders.
What do you get?
- 25 days holiday, plus bank holidays and Birthday
- Increasing holiday entitlement for long service (capped at 30 days)
- Company pension
- Group life assurance scheme, plus access to Unum’s multiple health & wellbeing services and employee discount perks
- Employee referral scheme of up to £500 (before tax)
- Free onsite parking
Role and Responsibilities:
Key responsibilities include but are not limited to, reviewing customer financial health, minimising risk of loss, ensuring payments are received to terms, and the timely collection of debt. Overseeing accurate invoicing for rental, recharges and PCNs. Setting and monitoring key performance indicators. Success will also be dependent on building strong relationships within their own team, internal stake holders, sales teams, Depots and other cross functional departments.
What will you be doing?
- To perform all credit control tasks for customers of PFUK and Ireland (including Lecapitaine) including, but not restricted to chasing customers for payment, ensuring customers meet contractual terms, management of Direct Debit payments, proactive communication, management of queries and liaising with depots and customers, while maintaining a high level of customer service.
- To administrate new account applications including but not limited to credit checks, obtaining insurance cover, liaising with Sales Team, processing on Sales Force, setting and agreeing terms/deposit requests and setting up the account on the system.
- Timely identification and escalation to the Credit Manager of any potential risk, poor payers/problematic accounts.
- Assessing customers to be placed on stop/vehicle recovery and assist in document preparation in respect of agency/legal recovery action.
- Work with and support the Depots in customer account management.
- Work with customers and Treasury Department to ensure accurate account allocation.
- Process credit card payments.
- To work with the Credit Manager on the development of credit control tools that can be used by depots, in order to drive forward the effectiveness and efficiency of the credit control function.
- Other ad-hoc duties as requested by Senior team members, including providing cover for other areas within the Finance Department.
- Maintaining accurate records of activity on all accounts and the updating and monitoring of the customer Masterfile where appropriate.
Key Technical Skills
- Excellent operating knowledge of an accounting software package.
- Excellent working knowledge of Microsoft Office and email packages, or equivalent, including advanced spreadsheet (VLOOKUP/Pivot Tables) and word processing skills.
Core Areas of Knowledge, Skills & Experience
- Essential Minimum of 3 years Credit Control experience in B2B environment.
- Possesses excellent interpersonal skills, to include strong written and verbal communication, both internally and externally.
- Excellent telephone manner and strong negotiation skills.
- Proven track record in management of complex accounts and debt reduction.
- Proactively seeks to improve processes and systems.
- Target driven in a fast passed environment.
- Ability to work on their own initiative and as part of a team.
- Has the ability to remain calm under pressure.
- Has a methodical approach to work, a high attention to detail, and is able to prioritise their workload.
- Demonstrates a flexible approach to their work, and shows willing to assist in covering for colleagues as required.
Desirable
- Previous experience in Credit Control within the automotive industry.
- Full understanding of legal recovery processes, liquidation and insolvency.
- Proven track record of developing and maintaining effective credit control systems.
- Proven track record of customer account query maintenance & resolution.
To apply for the role of Credit Controller please submit your CV and a member of our recruitment team will contact you.
