Credit Controller

5 months ago

Dordon, United Kingdom Euro Car Parts Limited Full time

**Job Overview**:
In this role you will oversee customer accounts, ensuring payments are made within the terms agreed with our customers whilst at the same time, reducing the company debtor days. In order to achieve this, you will work closely with a group of branches and customers, identifying the reasons for late and missed payments and support the customer in balancing their account in the shortest time possible whilst still ensuring excellent customer service. The relationship with branch colleagues is crucial here to ensure that we are doing with is best for the business whilst also what is best for the customer.

**Why work for LKQ**:
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

**Key Responsibilities**:

- Working closely with LKQ Euro Car Parts branches and external customers to resolve queries
- Liaising with branches and senior management regarding the payment performance of some accounts that may require assistance in collecting debt
- Reviewing aged debt to minimise outstanding balances
- Account reconciliation and query resolution
- Dealing with a high volume of inbound and outbound calls with customers and branches
- Communicating with customers via telephone, letter and e mail
- Creating and sending appropriate chasing letters to customers when necessary
- Placing accounts on stop and taking accounts off stop at the appropriate times
- Escalating any issues to regional credit managers or branch managers where necessary
- Prompt production and dispatch of statements

**Skills and Experience**:

- Previous credit control experience, from a fast paced, B2B environment
- Passion for the role, drive and a sense of urgency
- Account reconciliation experience
- Previous cash collection experience essential
- Ability to deal with high inbound and making high outbound calls
- Full UK driving license some travel to customer sites will be required

**What we offer**:

- Pension
- 25 days annual leave
- Hapi benefits retail discount
- Staff discount
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

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