Service Administrator

2 weeks ago

Northampton, United Kingdom Tate Full time

Service Administrator

Permanent

£26,950 per annum (increasing to £27,750 after probation)

Northampton, Hybrid working.

We're recruiting a Service Administrator on behalf of a global engineering business.

Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.

When you're settled in the role, you'll be able to work hybrid, 2 days in the office and the rest from home.

As Service Administrator, your daily duties will include:

  • To provide administration Support to the service team including, Diary management, Spare Parts logistics and Paperwork (also in Electronic Format)
  • Processing paperwork and raising invoices post service/repair
  • Processing of orders on ERP/FSM start to finish
  • Contact with customers via telephone, email and Web Meetings regarding Quotations, Customer Purchase orders, Services, Calibration & Repairs to instruments to include scheduling of engineer's appointments
  • Ensuring service kits and/or parts are delivered to site/engineer in good time
  • Responding to customer queries via phone and/or email
  • Processing Purchase Orders

What are we looking for?

  • Administration and Customer Service experience
  • Confident in helping customers and problem solving
  • Ability to multi-task with excellent attention to detail
  • Good organisation and prioritisation skills
  • Experience processing orders or working with engineers is beneficial

The package

  • 33 days annual leave - inclusive of bank holidays plus your birthday off
  • 35 hours per week
  • Hybrid - 2 days in the office and 3 from home
  • Bupa cash plan & discounted Bupa healthcare on completion of probation
  • Online rewards cashback and discounts platform

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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