Head of Operations
2 weeks ago
The Role
Sapphire is seeking a dynamic leader to transform our service delivery operations. As Head of Operations, you’ll drive day-to-day operations, collaborate with key stakeholders, and ensure our services align with business goals. You’ll play a key role in shaping Sapphire’s growth and delivering top-tier cybersecurity solutions to clients. 🔐🚀
Key Responsibilities
- Financial Management: Oversee the budget and ensure KPIs are met across all delivery functions. 💰📊
- Team Leadership: Lead teams in Pre-sales, Bid Management, and Product Management. 👥💡
- Operational Efficiency: Optimize resources to maximize client value and revenue. ⚙️💼
- Process Improvement: Enhance service delivery processes for greater efficiency. 🔄🔧
- Customer Engagement: Collect client feedback to drive service innovation. 💬🎯
- Business Development: Partner with account managers to identify new opportunities. 📈🤝
What You’ll Bring
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