Reservations Agent

2 weeks ago

London, United Kingdom Millennium Gloucester Hotel London Kensington Full time

Millennium Gloucester Hotel London Kensington is seeking a Reservations Agent - Individual who will be responsible for handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.

The Reservations Agent Key Responsibilities will include:

  • To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
  • To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
  • To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel.
  • To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
  • To give a polite and friendly response to all incoming telephone inquiries.
  • To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.

The Experience & Qualifications for Reservations Agent:

  • Excellent attention to detail and accuracy.
  • Excellent written/verbal communication and the ability to communicate across all levels of an organization.
  • Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
  • Ability to take the initiative and deal with unexpected situations and last minute changes.
  • Ability to deal with sensitive and confidential data.

The successful candidate will be:

  • Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
  • Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
  • Team worker
  • Ability to work under pressure in a fast pace environment

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Pension Salary Sacrifice Scheme
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • 1 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Complimentary meals prepared for you by our chefs
  • Length of Service related holiday scheme
  • My Millennium discount perks
  • Discount on Accommodation worldwide and 50% Food and Beverage Outlets
  • Life Assurance
  • Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.


AMRT1_UKCT

  • Reservation Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Agent

    6 months ago

    London, United Kingdom Knightsbridge Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom Number Sixteen - Reservations Full time

    We have an exciting opportunity for a part time Reservations Agent (16 h to 24 h per week ) to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will...

  • Reservation Agent

    8 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Specialist

    6 months ago

    London, United Kingdom Reservations Full time

    **_Join the UK’s most dynamic collection of hotels and restaurants_** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reservations Agent

    6 months ago

    London, United Kingdom Covent Garden Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Covent Garden Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom The Soho Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at The Soho Hotel.To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention...

  • Reservations Agent

    6 months ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Ham Yard Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Agent

    8 months ago

    London, United Kingdom Bulgari Hotel London - Revenue and Reservations Full time

    Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the highest level of personal service. You will process all payments according to the established hotel requirements, and keep the department regularly updated with specific guest needs or enquiries. The...

  • Reservations Agent

    6 months ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    FIRMDALE HOTELS HAVE AN EXCITING OPPORTUNITY TO JOIN HAM YARD HOTEL AS RESERVATIONS AGENT - YOU WILL JOIN A HIGHLY ENGAGED AND HIGH PERFORMING TEAM. Your main responsibility will be to manage all room reservations enquiries, including billing instructions and special requests. **What we Offer**: - Perkbox - A team member platform offering a huge variety of...

  • Reservations Agent

    6 months ago

    London, United Kingdom D&D London Reservations Full time

    **The Role**:Reservations Agent **The Restaurant**:This is a Head Office role **The Location**:Farringdon **The Salary**:Competitive, discussed at Interview **Why work for us**: - Top rate industry leading pay - Discount in all of our restaurants - 40% off all day, every day - Exclusive discounts and cashback options at a range of retailers and cinema...

  • Reservations Specialist

    6 months ago

    London, United Kingdom Reservations Full time

    **_Join the UK’s most dynamic collection of hotels and restaurants_** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reservation Agent

    8 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    **Maternity Cover Position Available** As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our...

  • Reservations Agent

    6 days ago

    London, United Kingdom Hilton Hotels Full time

    Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent...

  • Reservations Agent

    3 days ago

    London, United Kingdom Maldron Hotel Finsbury Park Full time

    Reservations Agent – Maldron Hotel Finsbury ParkWe have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Finsbury Park.Objective of the RoleReporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a...