Contract Support Team Leader

2 weeks ago


Redditch, United Kingdom Arcus FM Careers Full time

Do you have experience in managing a team?

Do you want to work for a company with ambitious growth plans?

If so, read on to find out more

We have a rare opportunity for an experienced Team Leader to join us based at our Redditch site.

You'll be leading a team of contract support staff and helpdesk operatives, with responsibility for multiple workstreams within the contract and managing internal and external stakeholders.

Key accountabilities include:

  • Ensure successful delivery of commercial activities the department undertakes as well as oversee all administrative activities ensuring they are in adherence with contractual and company expectations
  • Ensure work is carried out in compliance with all health and safety requirements and to adhere to the best working practices
  • Oversee call handling and monitor task completion
  • Take an active role in the commercial processing and monitoring of the account
  • Implement corrective processes and procedures where necessary
  • Support the delivery team through management reporting, data analysis and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
  • Complete relevant HR processes including; notification of absence, holiday management, training needs and completion of timesheets.


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