Reception Team Member

15 hours ago

Birmingham, United Kingdom AccorHotel Full time

 Duties

  • Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
  • Assist as required to screen calls for reservations.  Ensure accurate up to date information is given.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors

Talent & Culture Responsibilities

Assist the (Department) Management Team in the following:

  • Establish ongoing On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
  • Induct new staff into the team department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
  • Effectively use the guest feedback to improve product and service delivery.
  • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

  • Notify you Manager of any reason you may not be capable of performing your tasks safely.
  • Participate in workplace consultation on matters pertaining to Occupational Health and Safety as per the hotels agreed arrangements.
  • Comply with safe work practices by following Accor Health Safety and Environment policies including the use of safe manual handling techniques safe use of hazardous chemicals and machinery working at heights procedures using protective clothing and safety equipment where available and necessary maintaining a clean tidy work environment and any other safety practice promoted and required by the Hotel.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Attend and actively participate in all OH&S training required of you by the Hotel.
  • Report any health or safety hazards incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions equipment and machinery faults or damage and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly such as the Injury / Incident Form.
  • Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
  • Work cohesively in conjunction with the hotels rehabilitation program as required.
  • Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
  • Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures

  • Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
  • Follow policies and procedures outlined in the Accor Brand Standards Manual Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
  • Complete all duties and ensure a concise hand over for every shift.

Customer Relations

  • Provide efficient friendly and professional service to all guests.
  • Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive call the Manager on Duty if difficulties arise.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Treat customers and colleagues from all cultural groups with respect sensitivity and transparency.
  • Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
  • Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.

Other

  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.
  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
  • Abide by Accor policy on EEO and Harassment in the workplace.
  • Ensure wherever possible that employees are provided with a work place free of discrimination harassment and victimisation.
  • Follow property procedures with respect to grooming performance and conduct standards occupational health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
  • Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company. 
  • Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
  • As part of Accors ongoing commitment to quality customer service you may be monitored and recorded.

Qualifications :

It is essential to have the following:

Knowledge and experience of Opera

Experience working in the hospitality environment or similar

Good knowledge of IT and system or the ability to learn new systems.


Remote Work :

No


Employment Type :

Contract

  • Reception Team Member

    6 months ago

    Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham - Front of House Full time

    **Reception Team Member** **About us** Our vision is to redefine the boundaries and expectations for short-stay hotels. Working at Bloc is more than just “working at some hotel.” We’re proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home - Bloc - every day, and every night. **About the...

  • Reception Team Member

    5 days ago

    Birmingham, Birmingham, United Kingdom VC Evidensia UK Full time

    VC Evidensia UK is seeking a Reception Team Member to join our friendly and supportive team. As a key member of our hospital staff, you will play a vital role in providing exceptional client care and support to our patients and their owners.The estimated salary for this role is £22,000 - £38,000 per annum**, depending on experience.About the Position:This...

  • Reception Team Member

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Ward Security Ltd Full time

    About Us:Ward Security Ltd provides comprehensive security services solutions to various UK businesses, including CCTV systems, property management, guard dog security, key holding services, response alarm systems, and more.Job Summary:This is an excellent opportunity to join our team as a Reception Team Member, where you will be responsible for managing...

  • Night Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Birmingham Central Bullring as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun...

  • Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge birmingham oldbury as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Reception Team Member

    6 months ago

    Birmingham, United Kingdom Staycity Full time

    Welcome to** Staycity**, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris and...

  • Area Night Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team as a** Area Nights Reception Team Member at Travelodge Birmingham Central Bull Ring **on a Full Time Contact. The role does require applicants to be able to drive around the various hotels within the district. The Working hours would be 11pm until 7am **Just some of the benefits**: - Fun friendly environment - 50% discount on...

  • Area Night Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team as a** Area Nights Reception Team Member based at Maypole Travelodge **on a Full Time Contact. The role does require applicants to be able to drive around the various hotels within the district. The Working hours would be 11pm until 7am. **Just some of the benefits**: - Fun friendly environment - 50% discount on rooms plus...

  • Area Night Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team as a** Area Nights Reception Team Member at Travelodge Birmingham Maypole **on a Full Time Contact. The role does require applicants to be able to drive around the various hotels within the district. The Working hours would be 11pm until 7am **Just some of the benefits**: - Fun friendly environment - 50% discount on rooms...

  • Area Night Reception Team Member

    6 months ago

    Birmingham, United Kingdom Travelodge Full time

    Come and join our amazing team as a** Area Nights Reception Team Member at Travelodge Birmingham Airport **on a Full Time Contact. The role does require applicants to be able to drive around the various hotels within the district. The Working hours would be 11pm until 7am **Just some of the benefits**: - Fun friendly environment - 50% discount on rooms...

  • Reception Team Leader

    6 months ago

    Birmingham, United Kingdom West Heath Surgery Full time

    **Job Description Title**: Reception Team Leader Responsible to: Assistant Practice Manager Job summary The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff as well as providing the first point of contact for members of the Receptionist...

  • Reception Team Leader

    6 months ago

    Birmingham, United Kingdom Ibis Birmingham Airport Full time

    **Job Description**: - The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members. - You will undertake duty management shifts while on duty. - They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach. - Consistently offer professional, friendly and...

  • Night Reception Team Member

    4 months ago

    Birmingham, United Kingdom Staycity Group Full time

    Welcome to Staycity Group, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with  32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris and...

  • Reception Team Leader

    6 months ago

    Birmingham, United Kingdom Dr Bathla & Partners Full time

    Maintain a reception diary of staff annual leave or absence Deal with patients who fail to attend appointments (DNA) by implementing practice policy Weekly check of blood stock order as required Opening up in the morning ensuring practice is ready for the day Carry out Choose and book referrals for patients as necessary in a timely manner Action any tasks...

  • Reception Manager

    6 days ago

    Birmingham, United Kingdom Ksb Recruitment Full time

    Job Advertisement: Reception Manager Position: Reception Manager Location: Birmingham Salary: £14.50 per hour Assignment: Ongoing We are seeking a professional and highly organized Reception Manager to join our dynamic team.This role is an excellent opportunity for someone with a strong background in front desk operations, exceptional customer service...

  • Reception Manager

    7 days ago

    Birmingham, United Kingdom KSB Recruitment Full time

    Job Advertisement: Reception ManagerPosition: Reception ManagerLocation:BirminghamSalary: £14.50 per hourAssignment: OngoingWe are seeking a professional and highly organized Reception Manager to join our dynamic team. This role is an excellent opportunity for someone with a strong background in front desk operations, exceptional customer service skills,...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. **shares our vision** and **looks for opportunities** to provide magic service. Our...

  • Casual Team Member

    6 months ago

    Birmingham, United Kingdom Atlas Hotels Full time

    **Hours**:Will be as required - Further details given at interview** **Salary**:£10.42 per hour** **Atlas Hotels** is hiring a **Casual Team Member** right now at the **Hampton by Hilton Birmingham - Jewellery Quarter** Want an enjoyable job role with tons of variety day to day? You've come to the right place! **So what does a Casual Team Member do?** -...

  • Reception Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Firstcare Practice Full time

    Job SummaryWe are seeking a highly skilled Medical Receptionist to join our team at Firstcare Practice. The successful candidate will provide exceptional customer service, support the delivery of performance targets, and manage staff resources effectively.ResponsibilitiesProvide high-quality reception services to patients, doctors, and colleagues.Support the...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...