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Group Reservations Executive

2 months ago

London, United Kingdom Copthorne Tara Hotel London Kensington Full time

The Copthorne Tara Hotel London Kensington is looking forGroupReservations Executive who will maximise revenue opportunities in the areas of group reservations, by driving sales leads and increasing conversions. The Group Reservations Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business.

Group Reservations Executive key responsibilities:

  • Receive and convert incoming enquiries to achieve targets and maximize revenue
  • To be fully conversant with the Opera system and to apply it to individual and group reservations
  • To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards
  • To provide a courteous, co-operative and professional service to clients and all departments in the Hotel at all times
  • Create groups in the systems, and enter all relevant important information
  • Draw up contracts for groups
  • To complete the arrivals check, ensuring all bookings are entered in to the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check in
  • To follow up on traces on a daily basis and action them accordingly
  • To ensure cancellation policies are followed and deposits are taken correctly
  • Ensure accuracy of reservation market codes according to company guidelines
  • To positively contribute towards departmental and hotel targets, objectives and budgets
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out Hotel show rounds
  • Ensure the complete administration and execution of all planned group arrivals

What are we looking for?

A Group Reservations Executive serving Millennium & Copthorne brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems OPERA
  • Demonstrated previous experience working in the Reservations or Front office department

For you

We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme
  • and many more.

As well as real opportunities to develop and gain promotion within the industry.

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.


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