Retail Deputy Manager

17 hours ago

Gateshead, United Kingdom The Works Full time
Retail Deputy Manager25 hours per weekWhy The Works

10th Best Big Company to Work For 2024 Best Companies

We dont just sell products. We inspire reading learning creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family members memory.

You never know who someone will become. So with your passion and our products you will help ignite the spark within people allowing them to unleash their creativity find new passions hobbies or rekindle fond memories.

The unseen possibilities are limitless and it all starts with you.

Become a Retail Deputy Manager

As a Retail Deputy Manager youll help keep your store running like clockwork working in partnership with the Store Manager. Leading by example you will help your team unlock their potential by inspiring our customers to read learn create and play more through creating unforgettable moments smiles on faces and products to go home with to craft memories theyll cherish

Taking the helm when the Store Manager is unavailable youll captain the ship taking responsibility for the team store standards customer experience and commercial targets.

We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond So well actively support your personal development and career progression.

Your mission
  • Standin for the Store Manager taking responsibility for all metrics and the team if theyre away
  • Foster a store atmosphere thats enjoyable welcoming and inclusive.
  • Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
  • Drive retail commerciality like a boss Striving for fantastic sales and high performance across all KPIs.
  • Its not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing youll make sure everything is pictureperfect.
  • Lead and coach the team by working shouldertoshoulder to provide an outstanding retail experience ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
  • Youll be a merchandising master effortlessly placing products in both planogrammed and nonplanogrammed spaces. Youll soon be looking at a high SKU count like your best game of Tetris
Skills / Behaviours that will set you apart
  • Genuine and Authentic: Your positivity creativity and passion for our brand and products shine through. Talking to people is your superpower and customers cant resist your helpful recommendations
  • Resilient Champion: You can handle the fastpaced retail environment like a boss juggling busy days heavy deliveries and customers with ease. Youre the ultimate multitasking hero
  • Stock Management Guru: You tackle the challenge of sorting pricing and merchandising deliveries like a pro Embrace the boxes; theyve got nothing on you
Being a great leader

As a great leader with wonderful people skills youll create a team thats more than just coworkers its a team.

  • Inspire and motivate your team in line with our employer brand values behaviours and purpose.
  • Lead your team to reach their potential and steer your store to break records and get in the spotlight.
  • Work collaboratively with support departments and peers. If somethings not quite right provide quality constructive feedback so we can work as a team to get it right
  • But lets not forget about the most important part your teams wellbeing and aspirations. Youll be their biggest supporter cheering them on. Youll have amazing everyday conversations with your team discussing everything from performance to career aspirations and helping them get there
Our PERKS really are The Works
  • 25% Colleague Discount Plus exclusive Double Discount days
  • MyWorks Access exclusive online discounts across hundreds of retailers holidays utilities deals tech and more
  • Holiday 33 days including bank holidays. Plus your holiday allowance increases with long service.
  • CanDo Academy Grow your skills and career with instant access to further training and development in areas that interest you.
  • Wagestream Claim early access to 50% of your wages as you earn them for when life happens
  • Share Scheme Unleash your inner Monopoly mogul and own a piece of The Works
  • 24/7 support for you and your family Through our partnership with Retail Trust Charity who provide an Employee Assistance Programme and so much more
  • Healthcare Cash Plan To support your everyday healthcare costs.
  • And loads more Long service awards pension life assurance Cycle to Work scheme and optional charity giving.

Our Purpose
To inspire reading learning creativity and play making lives more fulfilled.

Our Values
We are Crafty We are Caring We are Cando

We Listen. We Care

Each year we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know whats going great and what needs a couple of tweaks to help make The Works the best place youve ever worked Youll have opportunity to help give us that direction.

Promoting Diversity Inclusion and Applying Reasonable Adjustments.

At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all including underrepresented groups such as ethnic minorities people with disabilities carers & members of the LGBTQ community (including those who identify as lesbian gay bi trans nonbinary or use another term).

We are open to discussions around working hours and flexible working. And where possible well try to support this. If you need reasonable adjustments for an interview you might attend with us let us know in your application and well be happy to help

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