Reservations Agent
1 week ago
We are looking for a Reservations Agent for four of our five hotels You will be reporting into the Sales, Revenue & Marketing Director within our central support team in Edinburgh. We are flexible in terms of where you are based, we have offices in Edinburgh, Oban and Portree (please note accommodation is not provided for this role).
This is a full time, permanent role working 40 hours a week Monday through Friday initially, however flexibility is required as your working days may change depending on the demand of the business.
You will be responsible for answering guest telephone reservations and enquiries for our hotels in Portree and Oban. You will be responsible for taking enquiries, booking and upselling our restaurants and spa facilities.
Prior experience with Stayntouch and ResDiary systems is preferred, but not required.
Whats in it for you?
- Salary of £28,000 per year
- Time off in lieu (TOIL) on top of your 28 days holiday a year
- Company Pension
- Refer to a friend Bonus
- Team Member discounted hotel rates across the group
- Restaurant discounts across the group
- Friends & family discounted hotel rates across the group
- Employee Assistance Programme
Who are we?
At Perle Hotels, we have taken the typical Scottish Highland Hotel and re-imagined the concept of a hotel stay in the Highlands.We are located in the heart of some of the best highland hot spots and our design led hotels aim to bring our guest closer to nature by offering contemporary interiors that reflect the locations we are in.
What do you bring to the team?
- Highly developed organisational and communication skills.
- Time Management skills within a high-paced environment.
- Critical thinking and problem-solving competencies.
- Proactive attitude and focus on delivering stablished goals.
- Guest centric.
- Telephone etiquette.
- Ability and confidence for upselling.
What you will be doing:
- Guest relations management
- Collaborate with the Sales, Revenue and Marketing Director with hotel bookings.
- Answering telephone enquiries and reservations for our three hotels in Portree and in Oban.
- Upselling our four restaurants and booking if appropriate.
- Using and accurately updating our online booking systems (stayntouch and lightspeed).
- Drive up-selling of rooms and services to support the companys revenue targets.
- Support the Sales, Revenue and Marketing Director.
- Address guest complaints with genuine warmth and care.
AMRT1_UKCT
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