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Customer Service Representative

4 months ago

Harlow District, United Kingdom HR GO Recruitment Full time

HRGO are looking for a Customer Service representative to join a growing business based in Harlow.

As part of the Customer Service Representative team you will be collaborating within your team and with clients to manage the rental and sales ordering procedures, from start to end, for a diverse array of mobility products.

This is a great opportunity to join a thriving business offering great career prospects.

Key Duties

  • Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment. Dealing directly with the call or passing on to the relevant area
  • Undertaking Hire request from the customer for either new hires or existing contracts - End to End process
  • Liaise with depots to establish stock status on equipment
  • Upload hire contacts on the system and amend any discrepancies
  • Troubleshoot with customer any equipment that is not working, prior to sending out a technician
  • Undertaking the completion of Sales Orders, placing orders on Suppliers - End to End process
  • Producing reports for customers using either internal database or Microsoft Excel
  • Investigating and resolving customer hire/invoice queries

Knowledge, Skills and Experience

  • Knowledge and experience of administrative procedures
  • Ability to prioritise work and adhere to deadlines
  • Good communication skills
  • Proficient written skills

Hours: The offices are open form 8am -6pm. The customer service team will take on rotational hours:

8am-4pm

9am - 5pm

10am - 6pm