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Service Desk Analyst

3 months ago

Stretford, United Kingdom Michael Page Technology Full time

Role involves both 1st line support including tasks like password resets, software installations, and basic hardware support. Acting as the 1st point of call for users that need assistance. AS well as 2nd line support resolving more complex technical issues, conducting in-depth troubleshooting, and escalating incidents to third-line support if necessary.

Client Details

Client is a very well established Global Manufacturer working from office based in Manchester you will have the opportunity to be part of a team supporting users in the UK as well from a number of different Countries.

Description

  • Document first-time-fixes in the Knowledge Base for IT colleagues and create FAQ and self-help fixes and documentation for our user-base in a language they will understand.
  • Where you are unable to address or fulfil an issue or request, gather, and record all troubleshooting and fixes attempted in the ticket and assign to 3rd level support.
  • Work towards achievement of stipulated KPI's and targeted metrics set out for the IT Service Desk

Profile

A Successful candidate will have strong Active Directory & O365 knowledge.

You should be a customer-focused professional possessing strong problem-solving skills, effective communication abilities, and a commitment to delivering high-quality technical support.

Being a team player whilst striving to deliver high standards of work and utilising IT best practice should be at the forefront of your approach to work.

Job Offer

Up to £30K salary (initial 9 month FTC) with great opportunity to make permanent.

Excellent opportunity to learn and develop within a stable and forward thinking environment.

Some remote working after settling in period is available.