Customer Service Agent

1 month ago


London, United Kingdom Page Personnel Secretarial & Business Support Full time

As the Customer Service Agent in London, you will be the first point of contact for German retail companies and will answer enquiries in German over the phone and email. The products are made to order and bespoke so they involve facet finding and problem solving to pass the relevant information onto the order processing team. This role is a temp to perm and hybrid.

Client Details

This high end furniture manufacturer with offices throughout Europe, have a growing London office and an abundance of new opportunities for German speakers. They're looking for a German Customer Service Agent to provide first line support but the company will offer excellent progression opportunities due to the growth.

Description

As the German speaking Customer Service Agent in London, you will:

  • Respond to customer inquiries regarding our products, services, policies, procedures, etc.
  • Assist customers in other inquiries related to their purchase experience.
  • Handle customer complaints finding appropriate solutions to ensure their satisfaction.
  • Escalate cases requiring additional assistance.
  • Contribute to the continuous improvement of processes and services by providing feedback and suggestions.

Profile

To be successful in applying to this high end furniture manufacturer, you should:

  • Excellent written and verbal communication skills DE/EN.
  • Ability to actively listen and understand customer needs.
  • Ability to problem-solve effectively and make autonomous decisions when necessary.
  • Strong customer orientation and ability to remain calm and courteous even in challenging situations.
  • Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously.
  • Good understanding of computer tools, technical systems (SAP, optional C4C) and different processes within those systems."
  • Fluent in German

Job Offer

You will be rewarded with an hourly rate of £20.50p/h and a temp to perm role.



  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...


  • London, UK, UK, United Kingdom Agent Provocateur Part time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...


  • London, United Kingdom Australasian Recruitment Company Full time

    **CUSTOMER SERVICE AGENT** A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contract! You will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for...

  • Trainee Estate Agent

    2 months ago


    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...


  • London, United Kingdom Colbern Limited Full time

    181420-9627-23199 NCD Customer Services Agent Southwark Contract £14.93 per hour Our client is looking for an experienced Customer Services Agent. A knowledge and understanding of equality and diversity issues. Ability to listen and question to ascertain the needs of the customer Ability to maintain accurate and up to date customer and carer...

  • Customer Service Agent

    2 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    Customer Service Agent Islington £20 per hour Full Time Contract ( 3 months long) Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours. The job: - To process payment in and payments out of organisation; ensure that timescales and performance target are...


  • Brent Cross, Greater London, United Kingdom Northgate Vehicle Hire Full time €28,144

    Salary: £28,144 pa + bonus up to £1,407 pa OTE As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there. Life as a Customer Service Agent with Northgate Vehicle Hire Our branches are...

  • Trainee Estate Agent

    2 months ago


    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...


  • London, United Kingdom Coople (UK) Ltd Full time

    Customer service agents required - work flexibly and get paid weekly Join our growing team of Customer Service Agents in London today!You will act as the first point of contact to investigate and resolve enquiries to deliver a seamless customer experience. We have on-site, remote working and temp-to-perm opportunities available. You will have the chance to...

  • Customer Service Agent

    2 months ago


    London, United Kingdom square recruitment Full time

    A reputable financial institution dedicated to providing top-notch services to clients. Is currently seeking a detail-oriented and customer-focused individual to join their team as a Customer Service Agent. As a Customer Service Agent in our financial institution, you will play a pivotal role in ensuring excellent customer service experiences. You will be...

  • Customer Service Agent

    3 months ago


    London, United Kingdom Akton Recruitment Full time

    **Customer Service Agent** **Islington** **Job Role** To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for...


  • London, United Kingdom Bits Full time

    About Bits: Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. We are currently...


  • London, United Kingdom Bits Full time

    Job Description About Bits: Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. ...

  • Customer Service Agent

    2 months ago


    London, United Kingdom WeFlex Ltd. Full time

    **Debt Collections Agent** **Salary**:£25,000- 26,000 p.a. base salary depending on experience. **Job Type**: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We...

  • Customer Service Agent

    2 months ago


    London, United Kingdom Mandeville Recruitment Group Full time

    **Overview**: Customer Service Agent - Cycling Tours This is a very exciting opportunity, to work for an award-winning, and fast-growing cycling tour agency, who specialise in creating dream holiday/tour packages across many idyllic destinations, such as: Europe, Asia, New Zealand, Africa, and Middle east. My client is looking for a Post Sales/Customer...


  • Brent Cross, Greater London, United Kingdom Northgate Vehicle Hire Full time €28,144

    Salary: £28,144 pa + bonus up to £1,407 pa OTE If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Weekly Hours: 42.5 hours / week As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do. As a Customer Service Agent, you...

  • Customer Service Agent

    2 months ago


    London, United Kingdom Akton Recruitment Full time

    **Customer Service Agent** **Islington I am recruiting for a local authority who is looking for a front-line telephony advisor with prior experience in a fast-paced call centre setting. **Job Role** Interact with customers to provide and process information in response to enquiries, concerns or request, high percentage of this within Housing Benefit and...

  • Customer Service Agent

    2 months ago


    London, United Kingdom ALPHA MARKETING GROUP LTD Full time

    **Responsibilities**: - Assist customers with product information, order placement, and issue resolution - Process orders accurately and efficiently while ensuring customer satisfaction - Utilize data entry skills to update customer information in the system - Identify opportunities for upselling products or services to enhance the customer experience -...


  • London, United Kingdom EML Full time

    Role Title: Customer Service Agent Reports to: Customer Service Team Leader EML Payments is a global leader in the fintech space. Our Purpose is to inspire transformative digital change for our customers and communities. We are agile, we are innovative. And rather than have you blend in, we want to help you unleash your full potential. Answering...


  • London, United Kingdom EML Full time

    Role Title: Customer Service Agent Reports to: Customer Service Team Leader EML Payments is a global leader in the fintech space. Our Purpose is to inspire transformative digital change for our customers and communities. We are agile, we are innovative. And rather than have you blend in, we want to help you unleash your full potential. Answering...