Operations Manager

4 weeks ago


Birmingham, United Kingdom C&M Travel Recruitment Full time

Regional Operations Manager (EMEA), Business Travel, Remote. A fantastic opportunity to join this global travel management company (TMC) where you will be responsible for leading a geographically dispersed team across Europe. This role will be fully remote from any location across Europe.


Regional Operations Manager Responsibilities


  • Leading and developing a team of travel consultants across Europe.
  • Drive process improvements, efficiency's and standard operating procedures whilst being sensitive to local market differences.
  • Support with the roll out and adoption of new Online Booking Tools.
  • Work cross-functionally with out of hours team, account management and the wider business.
  • Support with the implementation of EMEA wide clients.
  • Audit and analyse performance, financial and quality ensuring a consistent level across all accounts.
  • Ensure SLA's are met and profits are maximised.


Regional Operations Manager Skills Required


  • Must have senior level operations management experience gained in a Travel Management Company (TMC).
  • Experience leading and developing a remote team.
  • Strong knowledge of GDS (preferably Sabre), NDC and Online Booking Tools.
  • Experience of driving efficiency measures and process improvement.
  • Strong cultural awareness both in terms of internal stakeholder management and external clients.
  • Fluent written and verbal English language skills; any additional languages would be advantageous.


Regional Operations Manager Additional Details


  • The role can be fully remote from anywhere in Europe
  • A competitive salary, dependant on experience plus bonus potential linked to KPI's



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