Claims Manager

1 month ago


Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

We’re recruiting for an experienced leader to join our First Party Claims team, steering the ship of our motor claims operation responsible for Accidental Damage, Fire and Theft customer claims This will be a solutions-focused role, where you will develop and drive strategy to create:

  • Happy customers – helping them when they need us the most with speed, ease and understanding
  • A supportive and inclusive working environment
  • An empowered team proud of their work at Acorn
  • Mastery over our claims budget and indemnity spend

Reporting into the Head of First Party Claims, you will be collaborative and innovative, taking a values-driven approach to align your operation to departmental goals and standards – never losing sight of the bigger picture and the importance of continuous coaching and process improvement. You’ll also need to operate with a keen eye for spotting cost-controlling gems—like recoveries, indemnity, and fraud – a key to our success.

In this role you will be a manager who leaders from the front – being hands-on, motivating and committed to a quality-first mindset with a focus on creating good outcomes for our customers and our people.

?Role:  First Party Claims Manager

Location: Liverpool office based with hybrid working available – some travel required to our Sevenoaks site and other claims partners from time to time

Working hours:


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