Claims Management Specialist

1 day ago


Liverpool, Liverpool, United Kingdom Spotlightjobs Full time

At Spotlightjobs, we are seeking a highly motivated and experienced Claims Management Specialist to join our dynamic team in Liverpool. As a key member of our prestige and electric vehicle credit hire claims department, you will be responsible for managing and leading the entire credit hire claims process, ensuring efficient claims processing, customer satisfaction, and compliance with industry standards.

Key Responsibilities:

Claims Management:

  • Oversee the entire credit hire claims process for prestige and electric vehicles, from initial intake to resolution.
  • Review and assess complex claims, ensuring accuracy and adherence to company policies and industry regulations.
  • Collaborate with legal teams and insurance companies to negotiate and settle claims in a timely and cost-effective manner.

Customer Service:

  • Ensure exceptional customer service by addressing client inquiries and concerns promptly and professionally.
  • Build and maintain strong client relationships, ensuring client satisfaction and retention.

Quality Assurance:

  • Establish and implement quality assurance measures to maintain the highest standards in claims processing.
  • Conduct regular audits of claims files to ensure accuracy, compliance, and consistency.

Qualifications:

  • Proven experience in credit hire claims management, with a focus on prestige and electric vehicles.
  • In-depth knowledge of the credit hire claims process and industry regulations in the UK.
  • Strong leadership and team management skills, with the ability to motivate and develop a team of claims specialists.
  • Excellent negotiation and communication skills.
  • Detail-oriented with a strong analytical mindset.
  • A commitment to maintaining the highest standards of professionalism and ethics.

The estimated salary for this role is £25,000.00-£28,000.00 per year. Part-time hours will be offered based on experience within the industry and individual needs.



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