Claims Specialist

9 hours ago


Liverpool, Liverpool, United Kingdom pib Group Full time
Job Summary:

We are seeking an experienced Claims Handler to join our dynamic and collaborative Motor Claims team. This is an excellent opportunity for skilled professionals looking to progress their careers and work in a more collaborative environment.

The ideal candidate will have robust commercial Motor Insurance claims handling experience, strong commercial awareness, and a full understanding of insurance claims procedures. They must be passionate about delivering exceptional customer service, applying treating customers fairly (TCF) and know your customer (KYC) methodologies. Acturis system knowledge is desirable but not essential. The successful candidate will also have excellent communication skills, both verbal and written, and be highly organised with great time management skills.

This role involves managing Motor Claims, ensuring service standards are met and exceeded. The successful candidate will keep an efficient diary system for all claims, develop and maintain a full understanding of Acturis, and provide the broking department and clients with claims information and reports as required. They will ensure complex claims are handled according to group procedures and acknowledge all new claims to both clients and insurers, keeping them informed and ensuring the best outcome for each claim. Additional responsibilities include producing claims MI/claims reports when required, attending client meetings, and presenting claims information. The successful candidate will also undertake any other duties as requested by management on an ad-hoc basis and ensure personal CPD is managed and kept up to date. An estimated salary for this position is £40,000 - £60,000 per year depending on experience.

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