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IT Support Apprenticeship

3 months ago

Warrington, United Kingdom Baltic Apprenticeships Careers Full time

An exciting new opportunity has become available in the Warrington area, you will build upon your current skills, gain an industry-recognised qualification, and learn from the experts.


This establishmentis responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems.


In this role, youll work towards yourLevel 3 Information Communications Technician Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.


A Typical Day in the Job:

  • Use email, phone & Teams to communicate with customers
  • Use the internal monitoring systems to identify & diagnose faults on computers, servers & networks
  • Manage multiple support requests through the ticketing system
  • Execute tasks such as setting up user accounts, emails & password resets while maintaining confidentiality