Customer Care Advisor

3 weeks ago


London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

Job Reference: PG 24927.3

Job Title: Customer Care Advisor - Luxury Brand

Job Type: Contract (5 month fixed term contract until 31st January)

Location: Central London (flexibility to work hybrid after training)

Salary: £27,000 per annum


An exciting role has arisen for a Customer Service Advisor to join a successful Luxury Retail and e-commerce team based in Central London. We are looking for a skilled Customer Service Representative to join their fun, dynamic and friendly team.


The package:


  • Salary: £27,000 on 5 month fixed term contract until 31st January
  • Working hours: Monday to Friday 9am -6pm. Occasional Saturday.
  • Location: Central London, flexibility to work hybrid after training


This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety.


If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.


Responsibilities of the Customer Care Advisor

  • Assisting clients with product enquiries
  • Updating and maintaining the order database
  • Providing support to clients registering online and having their orders processed through the website
  • Assisting clients with any issues regarding returns or orders via email and phone
  • Dealing with any complaints in a timely manner – escalating any issues to relevant departments
  • Regular liaison with the logistics department regarding late deliveries or faulty goods
  • Liaison with the fulfilment team when necessary
  • Convert customer enquiries into sales opportunities - upsell
  • Handling accounting enquiries with the finance team

Requirements of the Customer Care Advisor

  • Excellent English language skills, and ideally French or Spanish
  • Proven experience in a professional environment in Customer Service or Administration
  • Flexibility and team orientation essential
  • Knowledge of ticketing systems desirable
  • Ideally experience in a similar office-based job


To apply, please send your CV in English and in Word format to Paola.

languagematters is acting as an employment business in relation to this vacancy.


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