Customer Care Advisor

5 months ago


London, United Kingdom HeliosX Full time

**We are HeliosX.** A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe everyone should have access to high-quality, affordable healthcare to help them live healthier, longer, and happier lives. HeliosX's vertically integrated clinical and pharmacy platform powers a personalised, end-to-end healthcare experience.

**Role Name: Customer Care Advisor**

**Department: CS**

**Brand: DigitalRx**

**Reports to: Customer Care Team Leader**

**Direct reports: None**

**Outline of Job Role**

**Responsibilities**
- Serve as the primary point of contact for new and existing customers
- Collaborative work with other departments such as clinical and pharmacy team
- Ensure patient requests are handled in a timely manner
- Collecting customer feedback to share with senior agents and team leads
- Support with new hire training when needed

**Qualifications and technical skills**
- Minimum of 1 year experience in a customer service or call center role
- Experience using cloud-based platforms Eg. Zendesk
- Ability to multitask and prioritise responsibilities in a fast-paced environment.

**Nice to have**
- Pharmacy experience (online or retail)
- Customer service experience in a medical / healthcare setting

Must be available to work Monday - Friday + one Saturday a month

**Salary Banding**
- £25,000—£27,000 GBP

**Why work with us?**:

- Competitive pay and generous equity allocations with significant upside potential
- UK employees get 25 days' annual leave plus UK public holidays
- Health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle to work scheme and discounted gym memberships
- Individual learning and development budget and home office allowance
- Free Kindle, with Audible and Headspace subscriptions
- Free HeliosX products, as well as family discounts


  • Customer Care Advisor

    5 months ago


    London, United Kingdom So Energy Full time

    So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are...

  • Customer Care Advisor

    5 months ago


    London, United Kingdom Linnaeus Full time

    Are people, pets and positivity your thing? If so, we would love you to join our fantastic team across our 3 veterinary clinics in SW London as our new friendly Customer Care Advisor. **What will my role be?** Customer Care Advisor **Where will I be working?** You may be required to work at any of our 3 great veterinary clinics based in the following...

  • Customer Care Advisor

    4 weeks ago


    London Borough of Hammersmith and Fulham, United Kingdom HAYS Full time

    Customer Care Advisor job, hybrid working, Chelsea, Luxury Retail Head Office £24,000 Your new companyA fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of...


  • London, United Kingdom Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Care Advisor

    4 months ago


    London, United Kingdom The Bread Factory Full time

    Who are we? The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more! As our teams grow, we are on the lookout for our next Customer Care Advisor on a fixed term contract with the view to...

  • Customer Care Advisor

    5 months ago


    London, United Kingdom The Bread Factory Full time

    **Who are we?** The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more! As our teams grow, we are on the lookout for our next Customer Care Advisor on a fixed term contract with the view...


  • London, United Kingdom So Energy Full time

    London, Hybrid £30,450 per year **️ OUR PERKS**: **Empowering you to be your most authentic self**: - 25 Holiday Days + your local bank holidays - 1 Birthday day - it only happens once a year! - 3 So Giving Days - spend these days giving back to your chosen cause - Religious Celebrations Leave - Access to 100s of discounts at Perkbox - Mental...

  • Customer Care Advisor

    5 months ago


    London, United Kingdom The Bread Factory Full time

    The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more! As our teams grow, we are on the lookout for our next Customer Care Advisor on a 3 month fixed term contract based at our site in...

  • Customer Care Advisor

    5 months ago


    London, United Kingdom The Bread Factory Full time

    The Bread Factory is a Food Manufacturing bakery that makes deliciously crafted bread, cakes, and pastries. We are proud to craft products for our GAIL’s bakeries, neighborhood grocery stores, restaurants, and more! As our teams grow, we are looking for our next **Customer Care Advisor **on a 3-month temp contract (with the potential to become permanent)...


  • London, United Kingdom So Energy Full time

    UK, London (Hybrid) £30,450 per year **️ Our Perks**: Values-driven culture - we’re really proud of our culture. **Drive your own experience**: - Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can **Empowering you to be your most authentic self**: - 25 Holiday Days + your...

  • Service Advisor

    3 weeks ago


    London, Greater London, United Kingdom Sytner Full time

    About the roleWe are seeking a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop at Mercedes-Benz of Colindale.As a Service Advisor, you will inform and consult on vehicle servicing, keeping customers up to date at every stage while answering any questions or queries they may have.You...


  • London, United Kingdom Service Care Solutions - Social Work Full time

    Leaving Care Personal Advisor Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Westminster The Leaving Care Personal Advisor will support care leavers make a successful transition to adulthood. Pay rate - £20.59 per hour / £25.61 ltd (umbrella) Main Responsibilities As a Leaving Care Personal Advisor, you will be...

  • Customer Care Advisor

    5 months ago


    London, United Kingdom The Fold Full time

    We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business: **About the role**: Customer Care Advisor reporting into the Junior Customer Care Manager. The role is 40 hours...

  • Customer Advisors

    5 months ago


    London, United Kingdom Jones Bootmaker Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisors

    5 months ago


    London, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    5 months ago


    London, United Kingdom Jones Bootmaker Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    5 months ago


    London, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Fenchurch St, London on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who...


  • London, United Kingdom Service Care Solutions - Social Work Full time

    Leaving Care Personal Advisor Service care Solution are currently recruiting for a Leaving Care Personal Advisor in Westminster The Leaving Care Personal Advisor will support care leavers make a successful transition to adulthood. Pay rate - £20.59 per hour / £25.61 ltd (umbrella) Main Responsibilities As a Leaving Care Personal Advisor, you will be...