Customer Care Advisor

5 months ago


London, United Kingdom HeliosX Full time

**We are HeliosX.** A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe everyone should have access to high-quality, affordable healthcare to help them live healthier, longer, and happier lives. HeliosX's vertically integrated clinical and pharmacy platform powers a personalised, end-to-end healthcare experience.

**Role Name: Customer Care Advisor**

**Department: CS**

**Brand: DigitalRx**

**Reports to: Customer Care Team Leader**

**Direct reports: None**

**Outline of Job Role**

**Responsibilities**
- Serve as the primary point of contact for new and existing customers
- Collaborative work with other departments such as clinical and pharmacy team
- Ensure patient requests are handled in a timely manner
- Collecting customer feedback to share with senior agents and team leads
- Support with new hire training when needed

**Qualifications and technical skills**
- Minimum of 1 year experience in a customer service or call center role
- Experience using cloud-based platforms Eg. Zendesk
- Ability to multitask and prioritise responsibilities in a fast-paced environment.

**Nice to have**
- Pharmacy experience (online or retail)
- Customer service experience in a medical / healthcare setting

Must be available to work Monday - Friday + one Saturday a month

**Salary Banding**
- £25,000—£27,000 GBP

**Why work with us?**:

- Competitive pay and generous equity allocations with significant upside potential
- UK employees get 25 days' annual leave plus UK public holidays
- Health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle to work scheme and discounted gym memberships
- Individual learning and development budget and home office allowance
- Free Kindle, with Audible and Headspace subscriptions
- Free HeliosX products, as well as family discounts


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