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Operations Coordinator

4 months ago


Stony Stratford, United Kingdom TXM Recruit Full time

Operations CoordinatorTeleconsult UK - Milton KeynesDue to success and expansion, Teleconsult UK are looking for an Operations Coordination to further support the current operations department responsible for the day-to-day workflow, radiologists and customers. Full training will be provided as well as a structured career development plan.Teleconsult UK was founded in 2018 and is a successful Teleradiology reporting business that supports clients in the NHS and Private Sector.Hours:The normal contractual hours of work are 40 hours a week from 8:00 a.m. to 5:00 p.m. each day, Monday to Friday, with one unpaid hour for lunch taken between 12.00 noon and 2.00 p.m. each day. * Organise radiologists daily workflow and ensure reporting is completed within KPI targets ensuring accuracy and escalation of exceptions * Attending to the administration of urgent reporting requests within KPI levels * Be proactive and assist with general queries regarding operations as per line manager's needs * Daily responsibility for cross-checking output against incoming data * Daily monitoring of the PACS, integrated systems, and interfaces * Making telephone calls as per requirements * In permanent contact with IT Manager and reporting in swift manner all problems arising from IT issues from Radiologists or Clients * Communicate effectively with clients to ensure safe standards are met at all timesKnowledge, skills and experience required:· Previous experience in operational/healthcare/account management role preferred· High attention to detail· A high standard of written and spoken English· Excellent communication skills· Excellent organisational skills· Excellent analytical and problem-solving skills· Excellent customer service