2nd Line Engineer

4 weeks ago

London, United Kingdom LabTech London Limited Full time

Purpose of the Role:


The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd Line Engineer acts as a critical escalation point for issues beyond the scope of 1st line engineers, requiring a seasoned technical presence.


Key Responsibilities:


  • Advanced Support & Maintenance: Provide high level support and maintenance for IT infrastructure and applications, focusing on network infrastructure.
  • Technical Escalation: Act as a second line escalation point for complex technical issues, providing expertise and resolution.
  • Project Support & Implementation: Participate in the planning and execution of projects to advance LabTech's technology and infrastructure, with an eye towards industry trends and automation.
  • Client Engagement: Engage directly with clients and business VIPs, assisting in presales consultations and ensuring a smooth transition for new clients.
  • Documentation & Compliance: Maintain comprehensive documentation, policies, and procedures. Apply and oversee security protocols for accessing company resources.
  • Team Support: Assist and oversee junior team members, ensuring their tasks and projects are completed effectively.


Day to Day Tasks:


  • Performing advanced support tasks for servicing clients needs and requests as well as maintaining infrastructure.
  • Testing and implementing new products and system enhancements.
  • Managing failover and backup systems.
  • Working on escalated tickets and issues raised from 1st line
  • Taking on 1st line work when workload is high


Skills and Experience:


  • Technical Proficiency: Strong knowledge in Office 365, Axis, Windows and experience with server and network maintenance.
  • Certifications: CompTIA A+, 3CX Advanced Certification (Including Basic and Intermediate), and at least one of the following: CompTIA N+, CompTIA Security+, CompTIA Linux, or CompTIA Server+.
  • Experience: Minimum 2+ years as a 1st Line Engineer with a proven track record of resolving complex technical issues.
  • Communication Skills: Excellent communication abilities, capable of maintaining professional standards and informing stakeholders of technical issues and resolutions.


Qualifications:


Relevant experience and certifications as outlined above.

A demonstrable commitment to ongoing professional development within the IT field.


Performance Criteria:


  • Efficiency and effectiveness in resolving escalated technical issues.
  • Successful contribution to and implementation of IT projects.
  • Positive feedback from team members, clients, and business VIPs on support and project engagement.
  • Leadership in guiding junior team members and contributing to the team's continuous improvement.


Working Conditions:


This role requires a flexible approach, combining remote work with at least 3 days a week of onsite presence at LabTech's campuses. Working occasional overtime in order to complete and carry out necessary tasks and projects.


Opportunities for Growth:


This position offers significant opportunities for career advancement within LabTech, with the potential to progress into more senior technical roles or specialize in areas of interest based on performance and contributions to the company's IT objectives.

  • 2nd Line Support/2nd Line Support Engineer

    1 month ago

    London, United Kingdom REED Full time

    2nd Line Support/2nd Line Support Engineer Type: Permanent Location: Southgate (N14 Postcode) - base office with some travel to other sites. This will predominantly be an on site role. An exciting opportunity for a 2nd Line Engineer to join a large organisation based across the UK. This role will be user facing providing face to face support. The...

  • 2nd Line Support Engineer

    1 month ago

    City of London, United Kingdom Understanding Recruitment Full time

    **2nd Line Support Engineer** Are you a 2nd Line Support Engineer with experience in the accounting industry looking for your next exciting opportunity? This London-based accountancy firm is looking to invest in a talented 2nd Line Support Engineer to join their growing team, based in Bank, London. As the 2nd Line Support Engineer, you will be responding...

  • 2nd Line Field Support Engineer

    1 week ago

    London, United Kingdom Workingmums Full time

    2nd Line Managed Services Support Engineer - Hybrid 2nd Line Managed Services Support Engineer - Hybrid My client is a well established IT Managed Services Provider that due to on-going success is in the market for a proven 2nd Line Managed Services Support Engineer. As 2nd Line Managed Services Support Engineer you will be coming with a proven MSP...

  • 2nd Line Engineer

    3 weeks ago

    London, United Kingdom Venn Group Full time

    Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London – Onsite 4/5 days per week   Job Responsibilities: • To provide high...

  • 2nd Line Engineer

    2 weeks ago

    London, United Kingdom Venn Group Full time

    Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London – Onsite 4/5 days per week   Job Responsibilities: • To provide high...

  • 2nd Line Support Engineer, Microsoft

    1 day ago

    Orpington, Greater London, United Kingdom Premier Group Recruitment Full time

    Role: 2nd Line Support Engineer Skills: - Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange, Networking Protocols, VMware, Hyper-V £36,000 – 2nd Line Support Engineer – Fully on-site (Dartford) I am working with a client who are a Managed Service Provider (MSP) undergoing steady growth so are now looking...

  • 2nd Line Support Engineer, Microsoft

    15 hours ago

    Bexley, Greater London, United Kingdom Premier Group Recruitment Full time

    Job Description Role: 2nd Line Support Engineer Skills: - Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange, Networking Protocols, VMware, Hyper-V £36,000 – 2nd Line Support Engineer – Fully on-site (Dartford) I am working with a client who are a Managed Service Provider (MSP) undergoing steady growth so...

  • 2nd Line Support Engineer, Microsoft

    18 hours ago

    Bexley, Greater London, United Kingdom Premier Group Recruitment Full time

    Role: 2nd Line Support Engineer Skills: - Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange, Networking Protocols, VMware, Hyper-V £36,000 – 2nd Line Support Engineer – Fully on-site (Dartford) I am working with a client who are a Managed Service Provider (MSP) undergoing steady growth so are now looking...

  • 2nd Line Engineer

    1 month ago

    London, United Kingdom KINETECH RECRUITMENT LTD Full time

    London Salary to £35,000 + Bonus + Benefits Successful and high growth Media business is looking for a 2nd Line Service Desk Analyst to join their team. Impressive central London offices with roof top bar and subsidised cafe, funky break out areas and a diverse and inclusive culture that encourages and supports career progression. This role is available...

  • 2nd Line IT Engineer

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Job Title**:2nd Line Support** **Location**:London, EC1Y 1BE - HYBRID WORK** **Salary**:£37,000 **Key B enefits**:Private Healthcare, 30 Days Holiday, Pension Contributions, Life Insurance, Certification Funding, Training Allowance **Overview**: We are currently recruiting for a 2nd Line Support role, based in London. This role is suitable for an...

  • 2nd Line Engineer

    3 weeks ago

    London, United Kingdom Venn Group Full time

    Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business.Location: London – Onsite 4/5 days per week Job Responsibilities: To provide high quality 2nd...

  • 2nd Line Engineer

    2 weeks ago

    London, United Kingdom LabTech London Limited Full time

    Purpose of the Role: Ensure you read the information regarding this opportunity thoroughly before making an application.The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas...

  • 2nd Line Engineer

    4 days ago

    London, United Kingdom LabTech London Limited Full time

    Purpose of the Role: Ensure you read the information regarding this opportunity thoroughly before making an application.The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas...

  • 2nd Line Support Engineer, Microsoft

    1 month ago

    London, United Kingdom COREcruitment Full time

    Job Title: 2nd Line Support Engineer We are working with a returning client on the hunt for a 2nd line support engineer in London. The role will be on a hybrid basis, with 4 days I office to start and changing to 3 days as projects develop. We have placed several people in the business over the years and know that they offer great career opportunities in...

  • 2nd Line Engineer

    3 days ago

    London, United Kingdom LabTech London Limited Full time

    Job Description Purpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various...

  • 2nd Line Managed Services Support Engineer

    1 week ago

    London, United Kingdom Workingmums Full time

    2nd Line Managed Services Support Engineer - Hybrid 2nd Line Managed Services Support Engineer - Hybrid My client is a well established IT Managed Services Provider that due to on-going success is in the market for a proven 2nd Line Managed Services Support Engineer. As 2nd Line Managed Services Support Engineer you will be coming with a proven MSP...

  • 2nd Line Engineer

    2 weeks ago

    London, United Kingdom LabTech London Limited Full time

    Job DescriptionPurpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative...

  • 2nd Line Support Engineer

    1 month ago

    London, United Kingdom Spectrum IT Recruitment Full time

    **2nd Line Support Engineer - London - £40,000** As well as competitive salaries our client offers a comprehensive benefits package. **Skills required**: - Active Directory - Microsoft Exchange - Cloud (Azure, AWS or Google cloud) - Office 365 - Windows Server - Sever Virtualisation (HyperV/VMWare) - Routing/switching - Must be eligible for SC...

  • 2nd Line Support Engineer

    4 weeks ago

    London, United Kingdom Spectrum IT Recruitment Full time

    **2nd Line Support Engineer - London - £42,000** As well as competitive salaries our client offers a comprehensive benefits package. **Skills required**: - Active Directory - Microsoft Exchange - Cloud (Azure, AWS or Google cloud) - Office 365 - Windows Server - Sever Virtualisation (HyperV/VMWare) - Routing/switching - Must be eligible for SC...

  • 2nd Line Engineer

    4 weeks ago

    London Area, United Kingdom LabTech London Limited Full time

    Purpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd...