Enablement Manager

Do you have experience delivering end-user training to SaaS customers within the Financial Services sector?Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.About the RoleAs our first Enablement Manager, you’ll take ownership of customer and internal training strategy and execution across our platform. You’ll design and deliver engaging learning experiences that accelerate adoption, improve product confidence, and support Customer Success in driving outcomes.This is both a strategic and hands-on role, combining deep understanding of adult learning principles, SaaS adoption best practices, and creative content delivery.Key ResponsibilitiesDevelop and own the enablement strategy: Define what “great” training and enablement look like across all products and customer segments.Deliver world-class training: Design and deliver onboarding, refresher, and feature training for new and existing users.Drive adoption: Identify adoption gaps across customers and work closely with Customer Success Managers to address them through targeted enablement.Support new feature launches: Partner with Product and Marketing to ensure customers are equipped to adopt new capabilities effectively.Create scalable learning assets: Build engaging resources — such as video tutorials, user guides, eLearning modules, and certification pathways — to support continuous learning.Measure impact: Track enablement effectiveness through engagement, adoption, and competency metrics; continuously improve based on feedback and data.Internal alignment: Equip Customer Success, Sales, and Implementation teams with the knowledge and materials they need to deliver consistent, high-quality training experiences.Customer advocacy: Gather insights from training interactions to inform product improvements and customer success initiatives.About YouYou’re passionate about helping people get the most out of technology. You combine instructional design expertise with commercial and operational awareness, understanding that great enablement drives customer outcomes, retention, and growth.You’ll bring:5+ years’ experience in enablement, training, learning design, or customer education within a B2B SaaS environment.Proven success designing and delivering scalable customer training programs that drive adoption and engagement.Strong understanding of adult learning principles and instructional design best practices.Experience using Learning Management Systems (LMS), digital learning tools, and content authoring platforms.Excellent facilitation and presentation skills — confident leading training sessions for both technical and non-technical audiences.Strong collaboration skills — able to work cross-functionally with Product, Customer Success, Marketing, and Sales.Experience working with enterprise clients or in regulated sectors (e.g., financial services) is a plus.What We OfferA collaborative and innovative work environment with awesome career growth opportunities34 days holiday plus your birthday off (inclusive of bank holidays)Share options – we believe in shared successSkills development – continuous learning is at our core, expect the development to be front and centre of everything you doRemote and flexible working – remote, co-working spaces, or a mix of bothLife insurance, income protection and private health careFreebies and discounts at a range of retailersEmotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support)Cycle to work schemePension scheme (employer contribution matched up to 5%)Join Us in Making a DifferenceAt Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI