Night Manager
2 days ago
Night Manager Clayton Hotel Bristol City
We have a fantastic new vacancy for a Night Manager in the excellent Clayton Hotel Bristol City, if you want to grow and development within the hospitality industry this could be the role for you. We are looking for a talented individual with experience in a management role within a hotel environment and can help develop and grow the nights team.
Objective of Role:
Through the consistent delivery of the highest standards, promote a professional and positive image to all our guests and contribute to the hotel's targets.
About the Role:
As a Night Manager you will be responsible for the Hotel operations during the night shift which runs from 11 pm to 730am. You will be responsible for a team of six people including an Assistant Night Manager, Night Auditor, and a team of Night Porters, ensuring that all tasks and duties are completed to the highest of standards.
The main responsibilities of the Night Manager can involve;
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
- Guest relations
- Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
- Front Office duties including running the night audit report and check-in and check-out of guests
- Managing the team of Night Porters and their nightly tasks
- Food & Beverage service at night
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Night team, making sure that they become prepared for the next step in their career.
- Contribute to the strategic running of the hotel.
The ideal candidate should have the following:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is an advantage
- Knowledge and experience of using Brilliant electronic front office system
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly, and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team
Successful candidate must have the following:
- Be eligible to work in the UK
- Must be fluent in written and spoken English
The company provides amazing staff benefits: -
- Free employee meals on duty
- 50% discount on Food & Beverage when using our Company Hotels Facilities
- Venue closure over the Christmas period
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
- Excellent career progression and training & development opportunities
- Annually enhanced holidays over 5-year period, rising to 33 days a year including Bank Holidays
- Access to our Employee Assistance Programme with 24/7 health and wellbeing support
- Complimentary use of the hotel gym
- Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it is more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
AMRT1_UKCT
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