GERMAN: Help Desk/Customer Care

6 days ago

High Wycombe, United Kingdom ABL Recruitment Full time

This is a lovely BILINGUAL GERMAN/ENGLISH customer care role in which you will use your fluent GERMAN to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across the DACH region with any help that they may need to set up training etc . This is NOT a call centre role and you will get only 10-12 calls a day . The role focuses on personal contact and taking care, time and effort to help your customers with wherever they need. It's a lovely role and offers 6-9 months technical training and is totally bilingual. The team is also one of the highest performing teams in the company, is delightful and often praised by customers: Apply here: GERMAN Customer careTITLE :GERMAN Help Desk Customer CareOffice LOCATION: Hybrid role (3 days in the office. 2 days are wfh) .Location BuckinghamshireOn site Car Parking AvailableLanguage needed: German & English (fluent)Salary : up to £30,000 (+ 10% bonus=£33,000) and 5 weeks holiday ( there are plenty of other excellent benefits including free carparking )Paid overtime: Yes : there is the opportunity to boost earnings for overtime working weekends and bank holidays.

On average earnings for this role stand at about £40,000 per annum as overtime is generous SECTOR: Hospitality sectorStart date: asapCOMPANY DETAILS RestaurantsSHIFTS : A nice , classic 37.5 hour week on a shift systemShifts cover 7am-6.30 Monday -Friday on a rota system . Occasional weekends shifts (all wfh) on a rota basis (1 week in 3). OVERTIME IS PAID DUTIES : Join this happy international team that is often praised by customers. The team is very supportive of each other and you will get to know customers very well personally. You will need to have an interest and passion for customer care as well as fantastic language skills in order to liaise with clients across France .]

This is a bilingual German/English role and full training 6-9 months will be provided , thereby turning you into an IT expert

  • Taking your time to provide customer support to clients in Europe
  • Daily use of German
  • Able to provide technical support on the phone and via email regarding retail hardware and software
  • Manage and coordinate all staff training enquiries
  • Dealing with food and other product queries
  • Provide support documentation to customers.
  • Logging and resolving any technical issues such as logging-on problems
  • Assisting with any new product enquiries
  • Helping to set up printers and laptops

REQUIREMENTS

  • Previous customer care experience ( ideally in tech, but this is not essential )
  • Keen to become an IT expert

Able to install & connect printers to laptops

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