Customer Services Representative
3 months ago
**Hybrid working***
**Free Parking**
Our client, one of the world leaders in their field, is looking for a bright, proactive and highly motivated candidate to join their customer services team and work on one of their key accounts.
This is a really varied role and our client offers a great salary plus excellent benefits.
Applicant must have A-C GCSE Maths and English, an excellent telephone manner along with good attention to detail, good knowledge of Excel and previous SAP experience would be a bonus, but is not essential.
Key Responsibilities
- Answering the phone and dealing with customer queries in a professional and effective manner to ensure optimum customer service
- Process orders and manage customer stock
- Check all web transactions have been actioned correctly
- Issue recollection references
- Answer customer emails
- Check SAP for new orders throughout the day
- Updating the customer information files
- Chase outstanding orders with customer
- Inform customers of any short loading at the depot
- Process returns daily
- Issue reports
Key Skills
- Previous customer service and/or admin experience
- Strong IT skills in MS Office
- Organised, proactive,and able to multitask
- Able to think for themselves
In return our client offers excellent benefits including 25 days holiday, pension and healthcare plus a company share scheme.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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