Quality Assurance Manager

2 months ago

Newcastle upon Tyne, United Kingdom FP Global Full time

QA Manager


England, Remote.


Are you someone who has a passion for providing Quality Assurance analysis of 1LoD processes and the Funds space? You will be responsible for managing a team that conducts QA reviews globally as well as providing training to the wider 1st Line team.


Responsibilities

  • Lead a small team responsible for the governance of 1LoD policies and procedures, ensuring quality assurance, technical support, and training are provided effectively.
  • Collaborate with Risk & Compliance, 1LoD, and other departments to maintain a robust, up-to-date suite of 1LoD processes and policies, including the CDD and Corporate Governance Toolkits.
  • Conduct quarterly quality checks on new business accepted, ensuring compliance with internal policies, particularly for client due diligence (CDD), screening, and risk assessment.
  • Work closely with the 1LoD Management Team to determine the appropriate frequency and volume of quality assurance (QA) testing.
  • Provide immediate feedback, coaching, and support when development areas or remediation needs are identified.
  • Prepare jurisdiction-specific reports on QA findings, offering recommendations for training and remediation where necessary.
  • Deliver training sessions to 1LoD teams, highlighting quality issues trends and ensuring up-to-date awareness of internal policy requirements.
  • Share knowledge in team meetings, promote best practices, and support 1LoD teams with complex matters.
  • Collaborate with Risk & Compliance, the Client On-boarding team, and Senior Management to ensure thorough understanding and adherence to client acceptance and anti-money laundering (AML) policies and procedures.
  • Assist Senior Management in reviewing on-boarding processes, ensuring they align with regulations, are refreshed as needed, and effectively communicated to the team.
  • Consolidate system improvement requests, obtain necessary approvals, and conduct testing prior to communicating changes.
  • Contribute to identifying process improvements, policy updates, and service innovations that enhance the overall client experience.

Requirements

  • A minimum of 5 years of experience in compliance and/or client due diligence.
  • In-depth understanding of the regulatory requirements impacting the Funds & Trusts space.
  • Certification in AML or an equivalent qualification.
  • Proficiency in Microsoft Office and a willingness to adapt to new technology.
  • Experience in coaching and developing team members.
  • Strong analytical and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to make informed decisions and take initiative within regulatory frameworks, policies, and procedures.
  • High attention to detail, with a focus on ensuring alignment and consistency through rigorous process analysis.

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