Director Global Logistics

2 weeks ago

Birmingham, United Kingdom DSJ Global Full time

Global Logistics Director – Food & Beverage Sector


Location: Zug, Switzerland, Remote UK, or Netherlands

Industry: Food & Beverage


Are you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team. This is an exciting opportunity to drive operational excellence and customer satisfaction in key EMEA markets.


Responsibilities:

- Lead and manage the end-to-end customer service and logistics processes, ensuring seamless delivery and top-tier service across EMEA.

- Develop and implement strategies to optimize the customer experience while improving supply chain efficiency.

- Collaborate with cross-functional teams, including procurement, operations, and sales, to ensure alignment on customer needs and business objectives and manager 3PL.

- Monitor and analyze performance metrics to continuously improve customer satisfaction, delivery times, and cost efficiency.

- Foster a culture of excellence, accountability, and continuous improvement within the customer service team.

- Oversee and ensure compliance with local and international regulations, particularly in food safety and logistics.


Key Requirements:

- Proven experience in a senior customer service or logistics role within the Food & Beverage or FMCG industries.

- Expertise in end-to-end supply chain management and customer service optimization.

- Strong leadership skills with the ability to manage teams across multiple locations.

- Excellent communication and problem-solving abilities, with a customer-first mindset.

- Knowledge of logistics regulations and best practices.

- Fluency in English is essential; additional languages are a plus.


What We Offer:

- A leadership role within a forward-thinking, high-growth company.

- Competitive salary and benefits package.

- Opportunities for career advancement within a global organization.

- Flexibility to be based in Switzerland, the UK, or the Netherlands.


Are you ready to shape the future of customer service in the Food & Beverage industry? Apply today to join our client’s journey of innovation and customer excellence

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