Customer Success Manager
3 weeks ago
About ClaimitWe’re a rapidly growing, seed-stage AI Tech start-up revolutionising claims management with intelligent automation. Our platform helps businesses handle logistics, loss, and delivery claims more efficiently - saving time, money, and stress.We’re scaling quickly, solving complex challenges, and building tools that transform how businesses manage their delivery operations. To help us move faster and smarter, we’re looking for a Customer Success Manager to manage end-to-end relationships with some of the UK and Europe’s leading retail and e-commerce brands, becoming their go-to contact for all things Claimit.Hybrid: 2 days per week (Mon & Thurs) in our office in Old St, London. We also have company bi-annual meets (previously held off-sites in Paris + The Cotswolds).Role Overview:Oversee the onboarding process from data integration and courier setup to go-live, ensuring every client gets value from day one.Act as the bridge between clients, couriers, and internal teams, coordinating projects, resolving issues quickly, and driving clear communication.Track performance and KPIs for each account, identifying areas to improve claim success, efficiency, and customer satisfaction.Support product feedback loops - gathering insights from customers to help shape future product features and improvements.Upsell new products and features to our existing brandsCreate and manage internal processes that improve efficiency and consistency as we scale.What We’re Looking For:Startup experience - you thrive in fast-paced, ever-evolving environments and are comfortable wearing multiple hats.A background in courier, logistics, or retail/e-commerce (bonus if you’ve worked with shipping, claims, or operations teams).Excellent organisational skills - you can juggle multiple projects, deadlines, and stakeholders without dropping the ball.Strong initiative and problem-solving mindset - you spot opportunities or issues early and take action without being asked.High attention to detail, especially when working with data, processes, or external partners.Exceptional communication skills, with the ability to sellA genuine interest in helping retail brands unlock operational savings and improve delivery experiences.What’s on OfferGenuinely competitive basic salary and meaningful options in a Seed stage AI business (we'll reveal full details during initial interview stages)Meaningful share options in a high-growth AI tech start-up.25 days annual leave + bank holidays.Access to our EMI Share Scheme.Pension scheme.Work with a small, ambitious team where your decisions have an immediate and visible impact.Interview Process & Candidate ExperienceOur interview process is designed to be fast, transparent, and collaborative.1️⃣ Intro Call with our Talent Partner (30–35 mins)2️⃣ Video Interview with Co-Founder & CEO, Andy and/or Co-Founder & CTO, Dave (1hr)3️⃣ Final F2F Meet with our Co-Founder & CEO, Andy, plus our Fractional CRO and Product Manager (1hr - offices in Old St, London)We typically provide feedback within 24–48 hours after each stage and aim to complete the entire process within 1–2 weeks.
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...
-
City Of London, United Kingdom Customer Success Full timeA leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...
-
Customer Success Engineer II
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...
-
Turkish-Speaking Cloud CSE II – Weekend Support
2 weeks ago
City Of London, United Kingdom Customer Success Full timeA leading data management platform is seeking a Customer Success Engineer in London, UK. The role focuses on engaging with customers in cloud environments like AWS and Azure, requiring Turkish fluency. Responsibilities include troubleshooting, cross-functional teamwork, and customer support. Ideal candidates have strong communication skills, problem-solving...
-
Customer Success Manager
3 weeks ago
City of London, United Kingdom develop Full timeCustomer Success Manager – Shoreditch 2 days onsite – reporting to the CEOWe are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial...
-
Customer Success Manager
2 weeks ago
City Of London, United Kingdom PROS Holdings, Inc. Full timeCustomer Success Manager page is loaded## Customer Success Managerlocations: GBR London Virtualtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R3470, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell...
-
Customer Success Manager
3 weeks ago
City of London, United Kingdom tml Partners Full timeA high-growth software scale-up is seeking an Customer Success Manager to support the company’s next phase of expansion across the UK and international markets. This commercially focused, relationship-led role sits at the heart of the revenue function and plays a crucial part in driving client success, product adoption, and growth. Working closely with...
-
Customer Success Manager
1 day ago
City Of London, United Kingdom Workiva Inc. Full timeIf you choose not to give your consent, parts of our website may not work.Customer Success Manager page is loaded## Customer Success Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R10978As a **Customer Success Manager (CSM)** at Workiva, you are a critical part of our customer-facing team. CSMs serve as the...
-
Customer Success Manager
3 days ago
City Of London, United Kingdom S-RM Full timeJoin to apply for the Customer Success Manager role at S-RM The Customer Success Manager serves as the key point of contact for S-RM's corporate customers utilising S-RM's Polus suite of managed cyber services solutions. As we build the Managed Cyber Security Services practice, we are looking for someone with a proven track record of managing and expanding...
-
Customer Success Manager
3 days ago
City Of London, United Kingdom PROS Full timeOverviewPROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of...
