First Line Analyst

2 weeks ago

Nottingham, United Kingdom Experis Full time

Service Desk Analyst - Nottingham (Hybrid Working) We're looking for a dedicated Service Desk Analyst to join our Client's team in Nottingham. This is a fast-paced role where you will be the first point of contact for their users, ensuring smooth service delivery. Key Information Location: Nottingham office (2 days per week) and Remote/Home Working (3 days per week) once training is complete. Hours: Full-time, working 7.5-hour rolling shifts between 7:00 am and 7:00 pm, Monday to Sunday. Shift Pattern Examples: Weekday shifts (Mon-Fri): 07:00 - 15:30 08:00 - 16:30 08:30 - 17:00 09:00 - 17:30 10:30 - 19:00 Weekend shifts (Sat/Sun): 07:00 - 15:30 10:30 - 19:00 Note: If you are rostered for a weekend shift, you will receive a Lieu Day off during the following week (Tuesday to Friday), allocated by the Team Leader. What You Will Be Doing Working as one of 6 Analysts, you will manage a shared workload of approximately 1,000 calls and 700 emails per month. Incident Logging & Resolution: Handle incoming calls and emails via Genesys, accurately logging incidents into ITSM. Focus on resolving issues at the first point of contact whenever possible. Knowledge Management: Follow existing knowledge processes for incident assignment. Update and create new knowledge articles to maintain an effective knowledge base. Queue Management: Monitor and manage the incident queues effectively. Support: Provide overfl...

  • First Line Analyst

    2 weeks ago

    Nottingham, United Kingdom Hays Talent Solutions Full time

    Join a leading independent technology and services provider as a First Line Analyst (L2)!Job Overview: Once fully trained and operational, you will be working 2 days from the Nottingham office and 3 days at home.Training: Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and...

  • Logistics Analyst

    1 week ago

    Nottingham, United Kingdom EA FIRST LTD Full time

    My client are a leading FMCG distribtution business who have experienced significant growth. They are now looking for a Logistics Analyst to join a hugely talented team to help drive for operational efficiencies across the network. Global FMCG business based in Nottingham. As a Logistics Analyst, you will be working within the Business Planning Analytics...

  • 2nd Line Service Desk Analyst

    6 days ago

    Nottingham, United Kingdom Code Red Associates Full time

    **2nd Line Service Desk Analyst** **Nottingham** **£32,000** - Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. - Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line...

  • Second Line Network Analyst

    4 days ago

    Nottingham, United Kingdom Computacenter AG & Co. oHG Full time

    Select how often (in days) to receive an alert:Second Line Network AnalystLocation: UK - Nottingham | Job-ID: 214363 | Contract type: Standard | Business Unit: Service DeskLife on the teamIf you’ve set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you’ll find everything in place to help you realise your...

  • Second Line Network Analyst

    4 days ago

    Nottingham, United Kingdom Computacenter Full time

    Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 214363 | Contract type: Standard | Business Unit: Service DeskLife on the teamIf you’ve set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you’ll find everything in place to help you realise your ambitions.We’re Europe’s leading...

  • Second Line Network Analyst

    1 week ago

    Nottingham, Nottingham, United Kingdom Computacenter2024 Full time £30,000 - £60,000 per year

    Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 214363 | Contract type: Standard | Business Unit: Service DeskLife on the teamIf you've set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you'll find everything in place to help you realise your ambitions.We're Europe's leading independent provider of IT...

  • Second Line Support Analyst

    6 days ago

    Nottingham, United Kingdom Worldline Global Full time

    ThisisWorldlineWe are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every...

  • 1st/2nd Line Support

    2 weeks ago

    Nottingham, United Kingdom Premier IT Full time

    **Role : 1ST/ 2nd Line Service Desk Analyst** (Contract) **Location**:Nottingham (Onsite) **Duration**:2 Months **Rate**:£110/125 Per Day **Start date:ASAP** **About the Role**: - Providing 1st line and 2nd line support - You will be involved with procurement - Deliver software to end users and perform any upgrades / repairs as necessary. - PC set ups,...

  • 1st Line IT Support

    2 days ago

    Nottingham, United Kingdom The Channel Recruiter Ltd Full time

    Overview JOB TITLE: Line IT Support SALARY: £24,000 per annum Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more Established in the 80’s, XMA has grown to become one of the top ten largest value-added...

  • second line support analyst

    2 weeks ago

    Greater Nottingham, United Kingdom Worldline Full time £35,000 - £45,000 per year

    Job DescriptionSECOND LINE SUPPORT ANALYSTThisisWorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We...