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Technical Administrator

2 months ago

Milton Keynes, United Kingdom Mixxos Group Full time

We’re recruiting for a Technical Administrator to join a reputable, thriving brand with plenty of progression opportunities. If successful, you will join the aftersales team and provide administrative assistance to the technical support team.

Key Responsibilities for a Technical Administrator:

  • Support the technical team, answering and directing calls to ensure the response time is within agreed SLA
  • Accurately logging conversation notes to a helpdesk case
  • Ensure new model and product manuals are ordered and auto-issued to the network of customers
  • Maintain and update the communication system with the customers
  • Create purchase orders and invoice requests as required by the department

Essential Skills for a Technical Administrator:

  • Previous administrative or technical experience
  • High level of attention to detail
  • Good interpersonal skills
  • Customer Focused
  • Able to work in a complex environment with conflicting demands
  • Self-motivated individual who enjoys working in a challenging environment

Benefits for a Technical Administrator:

  • 25 days holiday + Bank Holidays
  • Car & Motorcycle Rental Scheme
  • Generous pension scheme
  • Life Assurance 4x salary
  • Private medical insurance (After probation)
  • On site restaurant
  • Free parking

Our client is more interested in the person you are and the way in which you will approach things than just a list of qualifications. If you feel you can be a good fit for this role, then please apply here.