Assistant Front Office Manager

4 days ago


London, United Kingdom The Marylebone Full time

The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.We are looking for an experienced, motivated, and guest-focused Assistant Front Office Manager to join our exceptional team. If you have a passion for hospitality and thrive in a dynamic, luxury environment, we would love to hear from you Key Responsibilities: Assist in the smooth and efficient management of the Front Office department, ensuring that guest services meet our high standards of excellence. Supervise and train the Front of House team, ensuring consistent delivery of exceptional customer service. Manage guest check-in and check-out procedures, ensuring accuracy and efficiency. Handle guest inquiries, complaints, and special requests promptly and professionally. Monitor and maintain team members performance, ensuring there is continual development. Collaborate with other departments, including Housekeeping, Concierge, and F&B, to enhance the overall guest experience. Ensure compliance with hotel policies, procedures,...



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